Production Support Engineer

Synechron; Toronto; Hybrid; CAD 100,000 - 110,000; Full time

Benefits offered by this job

15 days of paid annual leave

Comprehensive insurance plan

RRSP with employer’s contribution

On-demand Udemy access

Coaching opportunities

Job summary

Synechron in Toronto, Ontario is seeking a Production Support Analyst to enhance support for large-scale capital markets trading platforms. Ideal candidates will manage daily operations and initiatives, enhancing system performance and stability.

The position involves scripting for efficiency, collaborating with cross-functional teams, and supporting a hybrid work policy. Competitive compensation includes a base salary of CAD $100,000 – CAD $110,000 per year.

Qualifications

• Proven experience supporting large-scale, enterprise-wide, global trading and risk platforms.
• Solid understanding of Linux, Windows, SQL, and database concepts.
• Ability to adapt and thrive in a fast-paced environment.

Responsibilities

• Provide ongoing support and maintenance for capital markets trading and risk systems.
• Automate routine tasks through scripting to improve efficiency.
• Manage incident, problem, and change requests following ITIL principles.

Skills

Hands-on experience

Detail-oriented

Proactive communication

Problem-solving

Knowledge of Capital Markets

Education

Bachelor of Science degree

Tools

Python

PERL

Linux

Windows

SQL

Jira

Confluence

Github

Nexus

Jenkins

Ansible

ITRS Geneos

AppDynamics

Dynatrace

Docker

Kubernetes

Job description

The Role

We are seeking a highly skilled and proactive Production Support Analyst to join our team, supporting large‑scale, enterprise‑wide capital markets trading and risk platforms. The ideal candidate will be hands‑on, detail‑oriented, and capable of managing both daily operations and strategic initiatives.

Responsibilities

• Provide ongoing support and maintenance for capital markets trading and risk systems.
• Collaborate with cross‑functional teams to ensure system stability, performance, and continuous improvement.
• Automate routine tasks through scripting (Python, PERL, etc.) to improve efficiency.
• Manage and troubleshoot Linux, Windows, and SQL database environments.
• Document processes, issues, and user stories using Confluence and Jira.
• Manage incident, problem, and change requests following ITIL principles.
• Quickly learn and become SME for new applications, providing training to users.
• Monitor application performance and build proactive alerts using tools like ITRS Geneos, AppDynamics, Dynatrace.
• Support CI/CD pipelines and automation using tools like Github, Nexus, Jenkins, and Ansible.
• Coordinate with stakeholders to ensure project deliverables are met.

Requirements

• Must be extremely hands‑on, detail‑oriented, assertive, and proactive.
• Proven experience supporting large‑scale, enterprise‑wide, global trading and risk platforms.
• Solid understanding of Linux, Windows, SQL, and database concepts.
• Excellent organization, communication, and interpersonal skills.
• Ability to adapt and thrive in a fast‑paced environment.
• Bachelor of Science degree or equivalent.
• Knowledge of Capital Markets and sales lifecycle is a plus.
• Experience with ITIL, incident/problem/change management.
• Disciplined in documenting procedures and issues.

Preferred skills

• Experience with batch scheduling platforms like BMC Control M, Autosys, Tidal.
• Building application monitoring tools using ITRS Geneos, AppDynamics, Dynatrace.
• Experience with CI/CD, MemSQL, Ignite, Java Spring, AWS, S3, MongoDB, Docker, Kubernetes.

We offer

• A multinational organization with 60 offices in 20 countries and the possibility to work abroad.
• 15 days (3 weeks) of paid annual leave plus an additional 10 days of personal leave (floating days and sick days).
• A comprehensive insurance plan including medical, dental, vision, life insurance, and long‑term disability.
• Flexible hybrid policy.
• RRSP with employer’s contribution up to 4%.
• A higher education certification policy.
• On‑demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.
• Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellence groups.
• Cutting edge projects at the world’s leading tier‑one banks, financial institutions and insurance firms.
• A truly diverse, fun‑loving and global work culture.

Compensation

The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Toronto, ON is CAD $100 000 – CAD $110 000 per year & benefits.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disability or veteran status, or any other characteristic protected by law.