Keyholder in Collingwood

SNDL Inc.; Collingwood; On-site; CAD 30,000 - 60,000; Part time

Job summary

A national cannabis retailer is seeking a Part-time Keyholder in Collingwood. The ideal candidate will have at least 2 years of customer service and retail experience and possess a passion for cannabis education. Responsibilities include greeting customers, conducting transactions, and maintaining store standards. A Valid CannSell certification and knowledge of cannabis regulations in Ontario are essential. Join a diverse team committed to inclusivity and excellent customer experiences.

Qualifications

• 2+ years of customer service experience is required.
• 2+ years of retail or hospitality experience preferred.
• Knowledge of cannabis sale regulations in Ontario.

Responsibilities

• Greet and engage with customers.
• Educate customers on cannabis products and consumption methods.
• Handle transactions and maintain store cleanliness.
• Monitor inventory and participate in merchandising activities.

Skills

Customer service experience

Retail experience

Communication skills

Problem-solving skills

Knowledge of cannabis regulations

Education

High School Diploma or equivalent

Valid CannSell certification

Job description

Job Title

Keyholder in Collingwood

Job Description

About Nova Cannabis

Nova Cannabis Inc. is a national cannabis retailer. We operate primarily via our Value Buds banner, which has a simple mission: deliver compelling value to cannabis consumers. Our goal is to attract, grow and retain a loyal customer base by offering high-quality cannabis products, in convenient locations at everyday low prices.

About The Role

Based out of our Value Buds Collingwood location, in Collingwood, ON we are looking for an experienced keyholder who can handle curveballs like a champ. Not only will they be responsible for ensuring the store is in tip‑top shape, but they’ll also become masters in everything cannabis and will be eager to share their new knowledge with our awesome customers. We’re looking for go‑getters who love to meet new people and cultivate relationships and are excited to learn more about this up‑and‑coming industry.

Customer Offering

• Greet customers upon entrance; engage in conversation and build a relationship to understand specific needs
• Facilitate a welcoming and positive atmosphere for everyone in the store
• Educate customers about cannabis products, strains and consumption methods

Day to Day Operations

• Promote our culture and brand by participating in merchandising and promotional activities
• Work in partnership with Store Managers and other team members to generate sales.
• Maintain a high level of product and service knowledge; staying up‑to‑date with industry legislation, trends and new products
• Participate in routine store maintenance and ensure cleanliness is a priority
• Complete customer transactions on the POS system and adhere to all cash and Loss Prevention procedures
• Monitor inventory and re‑stock products regularly

Regulatory Adherence

• Comply with all OH&S (Occupational, Health, and Safety) policies and procedures
• Support and promote Nova Cannabis’s and AGCO’s (Alcohol and Gaming Commission of Ontario) social responsibility programsComply with Nova Cannabis’s policies, standard operating procedures, and practices

Experience and Qualifications

• Minimum, 2‑years of customer service experience
• Minimum, 2‑years of retail and/or hospitality experience
• Cannabis, liquor or healthcare experience is preferred
• High School Diploma or equivalent
• Valid CannSell certification
• Must complete and pass a Criminal Record Check
• Working knowledge of regulations as it pertains to selling cannabis in Ontario

Personal Characteristics and Requirements

• Excellent customer service skills; you have a positive attitude, are charismatic, and are very comfortable engaging with customers
• Ability to think on your feet and creatively problem solve
• Open‑minded and constantly identifying ways to improve
• Passionate about creating a positive, memorable, and tailored experience for every customer
• Excellent communication skills (written and verbal) and a professional demeanour
• Team player who is passionate about supporting the overall success of the business
• Uphold ethics, confidentiality, and demonstrate a high level of discretion at all times
• Responsible and reliable
• Must be 19 years of age or older
• Must have reliable transportation to commute to/from work

Thanks for considering a position with us! Cheers!

We are grateful for the interest in this role from all candidates, however, we will be contacting only those that are selected for next steps in the hiring process.

Our Commitment to Diversity & Inclusion

Nova is an equal opportunity employer. We are committed to building a welcoming, inclusive, diverse and safe workplace where all of our team members have equal opportunity to succeed. We know this begins with recruitment. To honor our commitment, Nova encourages applications from individuals of all backgrounds, sexual orientation, gender identity, ancestry, ages and abilities.

Number of Openings: 2

Time Type: Part time