Keyholder

Torrid; Southwestern Ontario; On-site; CAD 30,000 - 45,000; Full time

Job summary

A popular retail clothing company in Southwestern Ontario seeks a Keyholder to assist in daily store operations. This role involves supporting the management team, ensuring store goals are met, and leading by example in customer service. Ideal candidates should have retail management experience and a passion for fashion. Benefits include flexible schedules and a generous associate discount.

Benefits

Flexible schedules

50% employee discount

Monthly bonus potential

Mental health resources

Employee stock purchase program

Qualifications

• Experience in managing retail teams with a proven sales performance.
• Ability to multitask in a fast-paced environment.
• Commitment to creating an amazing customer experience.

Responsibilities

• Support store management with daily operations.
• Ensure store meets company objectives and KPI goals.
• Lead by example in customer service and sales.

Skills

Retail management experience

Customer service skills

Team leadership

Flexibility to adapt

Job description

Overview

At Torrid, we celebrate every shape, every size, and every curve of our customer. Our Torrid stores offer an exciting, one-of-a-kind, amazing experience for not just our customers, but our employees. We are committed to cultivating a welcoming, inclusive and diverse culture driven by a focus on open dialogue, empowerment, recruiting, training & development and retention. We believe inclusion of diverse backgrounds and perspectives is fundamental to our success.

As a Keyholder, you will be responsible for providing support and assistance to the store management team through performing daily store opening and closing operations while providing an amazing shopping experience for our customers.

What You A0Will Do

• In partnership with management team, ensure store is achieving company objectives and KPI goals
• Set the example for The Torrid Connection through selling skills and customer service, ensuring the team is providing a shopping experience that will encourage positive customer connections and loyalty
• Support management team in implementing merchandise strategies while also providing a clean, consistent, and inviting store environment that inspires customers to shop
• Perform register functions while using your sales, promotion and product knowledge to drive add-on sales
• Assumes responsibility of all store operations when Store Management is out of the store as acting Manager on Duty
• Ability to work a flexible schedule inclusive of holidays, nights and weekends

What You A0Need

• Previous specialty/apparel retail management experience preferably in a similar role with proven ability to lead teams to success and proven sales performance
• Ability to multitask in a fast-paced environment while also being committed to creating an amazing customer experience
• Retail and fashion are always changing, so flexibility and ability to adapt to any situation, the environment, challenges, job duties, and work schedules are pillars to your success
• Be fashion focused and stay on top of current trends

Physical Requirements

• Able to stand and walk around during scheduled shifts
• Able to pack and unpack shipments, arrange and move store fixtures and move packages weighing up to 50 lbs
• Able to reach for merchandise using ladders, step stool, merchandise retrieving pole, shoe pole, etc.

What You A0Will Get

We offer a comprehensive package of benefits to employees, which depending on eligibility may include:

• Flexible schedules
• Associate discount 50%
• Monthly bonus potential
• Mental health resources
• Employee stock purchase program (ESPP)

The job posting is intended to describe the general nature of work being performed by associates assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change.

We are a proud Equal Opportunity Employer and will not discriminate based on race, ancestry, colour, sex, sexual orientation, gender identity, place of origin, age, disability or any other protected status. Torrid has policies regarding accommodations for applicants and employees with disabilities. If you are unable or limited in your ability to use or access www.torridcareers.com, or have any other accommodation needs due to a disability, you can request reasonable accommodations by sending an email to [e-mail]. Only messages left for this purpose will be returned.

Our company participates in E-Verify. E-Verify is a program that electronically confirms a candidates eligibility to work in the United States after completing the Employment Eligibility Verification (Form I-9). The information provided on the Form I-9 is compared to the records contained in the Social Security Administration and Department of Homeland Security (DHS) databases. This helps employers verify the identity and employment eligibility of newly hired employees.

E-Verify Poster: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
Eligibility to Work Poster (English): https://www.e-verify.gov/sites/default/files/IER_RightToWorkPoster.pdf
Eligibility to Work Poster (Spanish): https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPosterES.pdf
California Privacy Rights Act (CPRA): https://careers.jobvite.com/torrid/2023-CPRA-Applicant-Notice.pdf
EEO Poster: https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf