Junior Personal Banker Trainee — Launch Your Banking Career

The Toronto-Dominion Bank (Canada); Victoria; On-site; CAD 46,000 - 61,000; Full time

Job summary

TD Canada Trust in Victoria, BC, is seeking a Personal Banking Associate Trainee to guide customers to the right staff for banking solutions, assist with new accounts, investment advice, and digital banking education.

This role involves engaging customers, handling transactions, and resolving issues while building trust and guiding customers to appropriate staff. A mobility clause within the assigned district applies during and after training.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Investment Funds Canada (IFC) or equivalent – within 90 days of start date.
• Post-Secondary or Undergraduate degree (in related field) preferred.
• Proficiency in using MS Office (Word, Excel and Outlook), branch software and internet.
• Knowledge of banking solutions and processes to advise customers.
• A self-starter who works independently in a dynamic work environment through strong administration, organizational, planning and time management skills.
• A dynamic, diligent, and effective influencer with can-do attitude to exercise initiative and handle several tasks and changing priorities.
• A strong communicator with established customer experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous, and effective manner.

Responsibilities

• Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions.
• Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters.
• Build customer confidence in emerging digital banking trends by educating them on mobile, ATM, and online banking.
• Support the frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management.
• Recommend improvements to work practices, branch operations and processes to enhance customer experience.

Skills

Customer service

Communication

Relationship building

Education

Post-Secondary or Undergraduate degree (in related field) preferred

Investment Funds Canada (IFC) within 90 days

Tools

MS Office (Word, Excel, Outlook)

Job description

TD Canada Trust in Victoria, BC, is seeking a Personal Banking Associate Trainee to guide customers to the right staff for banking solutions, assist with new accounts, investment advice, and digital banking education.

This role involves engaging customers, handling transactions, and resolving issues while building trust and guiding customers to appropriate staff. A mobility clause within the assigned district applies during and after training.