Banking Career Trainee — Frontline & Growth Path

The Toronto-Dominion Bank (Canada); Vancouver; On-site; CAD 46,000 - 61,000; Full time

Job summary

The Toronto-Dominion Bank in Vancouver, British Columbia seeks a Personal Banking Associate Trainee to guide customers to the right staff for banking needs, including new accounts and investment advice. You will engage customers with day‑to‑day advice, promote TD solutions, and ensure accurate processing of transactions while upholding TD's Code of Conduct and Ethics.

A mobility clause requires being mobile within the assigned district during training, with potential relocation to another TD

Qualifications

• High School diploma or equivalent and 1+ years of relevant experience.
• IFC certification within 90 days of start date.
• MS Office proficiency and ability to use branch software.

Responsibilities

• Engage customers with day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions.
• Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters.
• Build customer confidence in emerging digital banking trends by educating them on mobile, ATM, and online banking.
• Support the frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management.
• Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence.
• Participate in the timely and accurate completion of business processes and procedures.
• Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics.
• Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common objectives.

Skills

Customer service

Communication skills

MS Office

Banking knowledge

Organizational skills

Time management

Education

High School diploma

Investment Funds Canada (IFC) certification

Post-secondary degree

Tools

Branch software

Internet proficiency

Job description

The Toronto-Dominion Bank in Vancouver, British Columbia seeks a Personal Banking Associate Trainee to guide customers to the right staff for banking needs, including new accounts and investment advice. You will engage customers with day‑to‑day advice, promote TD solutions, and ensure accurate processing of transactions while upholding TD's Code of Conduct and Ethics.

A mobility clause requires being mobile within the assigned district during training, with potential relocation to another TD