Junior IT Security & Operations Engineer

Kindredventures; Toronto; On-site; CAD 52,000 - 68,000; Full time

Job summary

Mecka AI in Toronto is seeking a Junior IT & Security Operations Specialist to support our daily technology needs, serve as the first point of contact for IT issues, and help manage employee devices and access under the guidance of the Security/IT Lead.

You will work with Google Workspace, Authentik, Linux, Ansible, Elastic, and other tools as you learn them, handling onboarding/offboarding, endpoint checks, vulnerability reviews, and documenting fixes while escalating complex issues.

Qualifications

• Up to two years of IT support or systems experience.
• Comfort helping people troubleshoot common Windows or macOS problems.
• Basic understanding of user accounts, permissions, networking, and safe handling of company data.
• Good written communication and attention to detail.
• Interest in learning security operations and automation.

Responsibilities

• Prepare and support Windows and Mac laptops, including setup, software installation, inventory, and troubleshooting.
• Help onboard and offboard employees by following approved account, device, and access procedures.
• Respond to employee support requests clearly and promptly; document fixes and elevate issues you cannot resolve.
• Check endpoint enrollment, software updates, patch status, and routine vulnerability findings.
• Review routine security alerts and logs, record relevant details, and elevate suspicious activity.
• Maintain clear setup guides, asset records, and operational checklists.
• Assist with supervised work in Google Workspace, Authentik, Linux, Ansible, Elastic, and other tools as you learn them.

Skills

IT support experience

Windows/macOS troubleshooting

User accounts & permissions

Networking basics

Written communication

Security operations interest

Tools

Google Workspace

Linux

Ansible

Elastic

Identity & access management

Job description

Mecka AI in Toronto is seeking a Junior IT & Security Operations Specialist to support our daily technology needs, serve as the first point of contact for IT issues, and help manage employee devices and access under the guidance of the Security/IT Lead.

You will work with Google Workspace, Authentik, Linux, Ansible, Elastic, and other tools as you learn them, handling onboarding/offboarding, endpoint checks, vulnerability reviews, and documenting fixes while escalating complex issues.