IT Support Technician - Public Service IT & Security

Government of Yukon; Whitehorse; On-site; CAD 60,000 - 75,000; Full time

Job summary

A public service organization in Yukon is seeking an IT Support Technician to provide first-level support, manage service incidents, and maintain network reliability. The ideal candidate should have excellent customer service skills and helpdesk experience, particularly within a Microsoft environment. A post-secondary degree in Computer Science is advantageous. This role requires effective troubleshooting, problem-solving skills, and the ability to communicate well with users. Join a dynamic team committed to supporting Yukon communities.

Qualifications

• Experience providing excellent customer service.
• Experience providing helpdesk/servicedesk support in IT.
• Experience installing and maintaining computer software and hardware.

Responsibilities

• Provide first-level support and incident management for service requests.
• Manage account and systems administration activities.
• Ensure reliability and security of the Yukon Government network.

Skills

Customer service

Helpdesk/support experience

Microsoft environment software/hardware support

Communication skills

Project management

Education

Post-Secondary Degree or Diploma in Computer Science or related program

Job description

A public service organization in Yukon is seeking an IT Support Technician to provide first-level support, manage service incidents, and maintain network reliability. The ideal candidate should have excellent customer service skills and helpdesk experience, particularly within a Microsoft environment. A post-secondary degree in Computer Science is advantageous. This role requires effective troubleshooting, problem-solving skills, and the ability to communicate well with users. Join a dynamic team committed to supporting Yukon communities.