Support Technician Level 2 (Field Services – Clients)

Mon Technicien; Laval (administrative region); Vor Ort; CAD 65.000 - 90.000; Vollzeit

Benefits dieser Stelle

Group RRSP with employer contribution

Flexible schedules

À-la-carte services

Discretionary days off

Zusammenfassung

MONTECHNICIEN seeks a Support Technician Level 2 (Field Services – Clients) to ensure the health, stability, and performance of our clients' IT environments. You will perform preventive site visits, identify risks, correct deficiencies, and contribute to infrastructure improvements across a multi-client MSP.

The role emphasizes proactive maintenance, incident prevention, cybersecurity, technical debt management, and IT environment optimization to ensure reliability and compliance with

Qualifikationen

• 3+ years of relevant IT infrastructure or advanced technical support experience.
• Experience in MSP or multi-client IT services environment.
• Strong knowledge of Microsoft 365, Windows Server, networking, backups and cybersecurity.

Aufgaben

• Perform preventive site visits and proactive maintenance activities.
• Maintain and improve servers, network equipment, backups, and IT infrastructure.
• Identify, remediate, and follow up on technical risks and deficiencies.
• Contribute to client environments cybersecurity and ensure patches are managed.
• Maintain the technical debt register and propose improvements.
• Collaborate with Support, NOC, and Projects teams on risks and escalations.

Kenntnisse

IT infrastructure

Windows Server

Microsoft 365

Cybersecurity

Networking

Documentation

Problem solving

Client relationships

Tools

Datto RMM

Jobbeschreibung

Support Technician Level 2 (Field Services – Clients)

Do you want to grow in a friendly environment, within a passionate team, while taking on stimulating challenges in the world of IT? MONTECHNICIEN offers a human and stimulating MSP environment, where technical expertise thrives within a strong, collaborative, and engaged team culture. For over 20 years, we have supported a loyal and diverse clientele, thanks to more than 50 team members who give their best every day. Here, we believe that an inspiring, flexible, and human work environment is the key to performance… and enjoyment at work.

WHAT WE OFFER

Benefits that truly make a difference

• Group RRSP with employer contribution
• Flexible schedules for better work–life balance
• Flexible compensation: tailor your salary and vacation time
• À-la-carte services: restaurants, physical activities, getaways
• Discretionary days off in addition to vacation

A work environment that inspires involvement

• Modern offices with relaxation areas (darts, foosball, board games)
• On-site showers for active employees
• Reduced summer schedule: Fridays starting at 12 p.m.
• Employee well-being monitoring with Officevibe.
• Access to a private island with chalet
• Access to a luxury condo in the heart of Montréal
• Parents on the run: free childcare one evening per month
• Sharing Club promoting the collaborative economy

And much more! The list of benefits of working at MONTECHNICIEN is longer than your grocery list! The best way to truly understand is to come see for yourself—you'll quickly notice how MONTECHNICIEN stands out from other employers. It's no coincidence that we have been Great Place to Work award recipients since 2019.

YOUR ROLE

You ensure the health, stability, security, and performance of our clients’ IT environments. Through a proactive approach, you perform preventive site visits, identify risks, correct technical deficiencies, and contribute to the continuous improvement of infrastructure within a multi-client MSP environment.

Your day-to-day work is focused on proactive maintenance, incident prevention, cybersecurity, technical debt management, and IT environment optimization to ensure reliability, security, and compliance with Mon Technicien standards.

KEY RESPONSIBILITIES

• Perform preventive site visits and proactive maintenance activities.
• Maintain and improve servers, network equipment, backups, and IT infrastructure.
• Identify, remediate, and follow up on technical risks and deficiencies.
• Contribute to the cybersecurity of client environments and ensure required patches and updates are properly managed.
• Maintain the technical debt register, identify obsolete or end-of-life equipment, and recommend appropriate improvements.
• Contribute to environment standardization and the continuous improvement of technical practices.
• Ensure the quality of technical documentation and the ongoing tracking of client environments.
• Collaborate with the Support, NOC, and Projects teams to ensure proper follow-up on risks, priorities, technical recommendations, and escalations.

IDEAL PROFILE

• Minimum of 3 years of relevant experience in IT infrastructure, systems administration, or advanced technical support.
• Hands‑on experience in an MSP or multi‑client IT services environment.
• Experience with preventive maintenance and proactive management of IT infrastructure.
• Strong knowledge of Microsoft 365, Windows Server, networking, backup solutions, and cybersecurity.
• Experience with monitoring and remote management tools, including Datto RMM.
• Excellent analytical, documentation, and problem-solving skills.
• Rigorous, self‑driven approach with a focus on prevention and continuous improvement.
• Excellent communication skills and the ability to build strong client relationships in a technical context.
• Valid driver’s license and availability for regular travel to client sites.