IT Support Specialist - MSP & Cloud Solutions

Terra Dygital; Vancouver; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Comprehensive benefits package

Cellphone allowance

Great environment & culture

Job summary

An innovative IT services provider in Metro Vancouver is seeking a Support Specialist to provide outstanding customer service and technical support to clients. This role involves troubleshooting technical issues, onboarding new clients, and supporting Microsoft and Cloud technologies. The ideal candidate has strong communication skills, IT certifications, and experience in a managed services environment, with a compensation range of $55,000 to $75,000 based on skills and experience.

Qualifications

• Must possess industry IT certifications related to Microsoft O365/Azure.
• Experience in providing technical support within an MSP environment is preferred.

Responsibilities

• Troubleshoot and resolve client technical issues.
• Support backup, disaster recovery, and business continuity solutions.
• Provide support for Microsoft and Cloud-related technologies.
• Communicate effectively with clients regarding incident progress.

Skills

Technical troubleshooting

Excellent communication skills

Ability to multi-task

Strong understanding of operating systems

Mac proficiency preferred

Education

Microsoft O365/Azure certification

2+ years’ experience in an MSP

Job description

An innovative IT services provider in Metro Vancouver is seeking a Support Specialist to provide outstanding customer service and technical support to clients. This role involves troubleshooting technical issues, onboarding new clients, and supporting Microsoft and Cloud technologies. The ideal candidate has strong communication skills, IT certifications, and experience in a managed services environment, with a compensation range of $55,000 to $75,000 based on skills and experience.