Tech Support Professional

Superion Inc; Surrey; On-site; CAD 52,000 - 70,000; Full time

Benefits offered by this job

Free parking

Easy access to public transit

Games room with ping pong table and</n

Job summary

Superion Inc in BC's Lower Mainland is seeking a Technical Support Professional for an in-office, full-time role with an MSP. You will support multiple client environments, manage desktop, user, and system-level issues, and work in a ticket-driven service model.

You’ll use Microsoft 365, endpoint devices, security tools, and client infrastructure, communicating clearly with clients and teammates, escalating issues when needed and adhering to SLAs.

Qualifications

• MSP experience and ability to manage multiple clients in a ticket-driven environment.
• Familiarity with ticket queues, SLAs, documentation, and time tracking.
• Strong communication and client-facing demeanor in a professional MSP setting.

Responsibilities

• Support multiple client environments across desktop, user, and system-level issues.
• Work in a ticketing system to track, prioritize, and resolve issues.
• Communicate clearly with clients and teammates; escalate issues per defined processes.
• Support Microsoft 365, endpoint devices, security tools, and client infrastructure.
• Escalate issues appropriately and follow defined processes.

Skills

MSP experience

Ticketing systems

SLAs understanding

Time tracking

Communication skills

Tools

Microsoft 365

Endpoint management

Security tools

Backup tools

Job description

Technical Support Professional – Managed Services Provider (In-Office Only)

Location: BC Lower Mainland
Type: Full-Time, Permanent
Work Arrangement: In-office only (not hybrid, not remote)

About the Role

We are a Managed Services Provider (MSP) supporting a wide range of business clients across different industries and technical environments. This role is ideal for someone who enjoys variety, problem-solving, and direct client interaction, and who understands the pace and structure of MSP work.

This is not a single-environment internal IT role. You’ll support multiple clients, manage competing priorities, and work within a structured, ticket-driven support model.

This role is in-office only. Remote or hybrid arrangements are not available.

Who This Role Is For

• Technical professionals with prior MSP experience who understand ticket queues, SLAs, documentation, and time tracking
• People who like hands-on problem solving and seeing the impact of their work daily
• Candidates who are reliable, accountable, and comfortable switching context throughout the day
• Individuals looking for a long-term role with room to grow

Who This Role Is Not For

• Candidates seeking remote or hybrid work
• Those who prefer a slow-paced, single-environment internal IT role
• Individuals who dislike structured processes or accountability
• Applicants who do not currently live in (or plan to imminently relocate to) the BC Lower Mainland

What You’ll Be Doing

• Supporting multiple client environments across desktop, user, and system-level issues
• Working in a ticketing system to track, prioritize, and resolve issues
• Communicating clearly with clients and teammates
• Supporting Microsoft 365, endpoint devices, security tools, and client infrastructure
• Escalating issues appropriately and following defined processes

What We’re Looking For

Required

• Legal authorization to work in Canada (Canadian Citizen or Permanent Resident strongly preferred)
• Currently living in the BC Lower Mainland or confirmed plans to relocate within 60 days
• Ability to work in-office during standard business hours
• Strong communication skills and a professional, client-facing demeanor

Strongly Preferred

• Previous experience working for a Managed Services Provider (MSP)
• Experience supporting multiple clients simultaneously
• Familiarity with Microsoft 365, ticketing systems, endpoint management, security, and backup tools

Internal IT experience is an asset but does not replace MSP experience.

Why People Like Working Here

We’re serious about the work — not stiff about the environment.

• Casual dress code
• Free parking
• Easy access to public transit
• Games room with ping pong table and gaming consoles
• A team that actually talks to each other (and laughs)

Learning, Growth & Development

We actively support professional development:

• Training and hands-on learning opportunities
• Support for industry certifications
• Paid certification exams for relevant technologies
• Exposure to a wide range of real-world environments — not just labs

Growth here is based on capability, reliability, and performance, not politics or tenure.

Additional Assets (Not Required)

• Valid Canadian driver’s license
• Access to a reliable, presentable vehicle
• Clean driving record

Important Notes

• This role is in-office only — no remote or hybrid arrangements
• Only candidates meeting location and work authorization requirements will be considered
• Applicants should expect a structured screening process, including a pre-screening questionnaire.