Senior Tech Support Engineer — SaaS, Flexible Work, Equity

RecordPoint; Vancouver; On-site; CAD 90,000 - 95,000; Full time

Benefits offered by this job

Flexible work-life balance

Opportunities to grow and develop

Employee Stock Ownership Plan

Personal Development budget

Job summary

A leading SaaS provider in Vancouver is seeking a Senior Technical Support Engineer to ensure customer satisfaction through advanced technical support for their software products. The role involves troubleshooting complex issues and collaborating with product teams to improve offerings. Strong problem-solving skills and a background in tech support are essential. The position offers opportunities for professional growth and flexible work arrangements.

Qualifications

• Proven experience in a technical support role, preferably in a SaaS environment.
• Strong understanding of software architecture and the ability to read and understand code.
• Experience writing and running automation scripts such as PowerShell and/or Python.

Responsibilities

• Provide advanced technical and business support for software products.
• Handle complex technical issues and perform advanced troubleshooting.
• Collect feedback from customers to enhance the product offering.

Skills

Excellent problem-solving and analytical skills

Exceptional communication and interpersonal skills

Customer-focused

Ability to work independently

Familiarity with cloud-based technologies

Knowledge of database systems

Experience in technical support role

Education

Bachelor's degree in Computer Science, Information Technology, or related field

Tools

PowerShell

Python

Docker

Kubernetes

Microsoft Azure

Office365

Job description

A leading SaaS provider in Vancouver is seeking a Senior Technical Support Engineer to ensure customer satisfaction through advanced technical support for their software products. The role involves troubleshooting complex issues and collaborating with product teams to improve offerings. Strong problem-solving skills and a background in tech support are essential. The position offers opportunities for professional growth and flexible work arrangements.