IT Technical Specialist (MSP) - Client & Project Lead

Netdigix Systems Inc; Burnaby; Hybrid; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Bonus targets

Hybrid options

Benefits package

Job summary

Netdigix Systems Inc in Vancouver is seeking an Intermediate IT Technical Specialist (Tier 2.5) to manage onboarding of new clients, nurture existing relationships, and resolve complex technical challenges within MSP environments.

This role focuses on delivering high-quality IT solutions, proactive support, and growth into senior positions; you will work with ConnectWise Manage and N-Able N-Central, coordinating with the Service Manager and cross-functional teams.

Qualifications

• 3–5 years of progressive IT client services or technical support experience, preferably in MSP environments.
• Strong technical proficiency in enterprise workstation management, small to medium networks, and Windows Server/VMware/Hyper-V deployments.
• Experience with AD, Exchange, and group policy management.
• CompTIA Network+ or equivalent; MCSA/CCNA preferred.

Responsibilities

• Proactively manage and nurture technical client relationships as primary contact.
• Lead 3-5 major IT infrastructure projects annually from design to deployment.
• Oversee daily management of large, complex client accounts with issue tracking and resolution.
• Develop and execute comprehensive technical support strategies aligned with client needs.
• Collaborate with Service Manager and cross-functional teams to enhance service delivery.
• Drive continuous service improvements through monitoring and metrics.
• Communicate technical concepts clearly to technical and non-technical audiences.
• Keep knowledge up-to-date on industry trends and IT management best practices.

Skills

MSP experience

Workstation management

Network deployments

Windows Server/VMware/Hyper-V

Virus protection

AD/Exchange admin

Network+ certification

MCSA/CCNA

Troubleshooting skills

Education

Bachelor's degree in Computer Science or IT

Tools

ConnectWise Manage

N-Able N-Central

Job description

Netdigix Systems Inc in Vancouver is seeking an Intermediate IT Technical Specialist (Tier 2.5) to manage onboarding of new clients, nurture existing relationships, and resolve complex technical challenges within MSP environments.

This role focuses on delivering high-quality IT solutions, proactive support, and growth into senior positions; you will work with ConnectWise Manage and N-Able N-Central, coordinating with the Service Manager and cross-functional teams.