IT Support Officer

Buller District Council; Westport; On-site; CAD 56,000 - 72,000; Full time

Benefits offered by this job

Professional development

Supportive team culture

Meaningful mahi

EAP services

Health insurance

West Coast lifestyle

Job summary

The IT Support Officer at Buller District Council provides frontline service desk support to staff and elected Members, assisting with hardware and software deployment and ensuring reliable connectivity across the organisation.

You will work with the IT team on security, 365 support, documentation and projects, while handling user onboarding and offboarding and maintaining clear cross‑department communication.

Qualifications

• Requires a relevant IT qualification or equivalent practical IT support experience.
• Strong troubleshooting skills for hardware, software and systems.
• Excellent written and verbal communication skills.
• Current full driver’s licence is required.

Responsibilities

• Provide service desk and helpdesk support for staff and elected Members.
• Deploy and maintain hardware, software and end-user devices.
• Troubleshoot network, Wi‑Fi and connectivity issues.

Skills

IT troubleshooting

Analytical thinking

Communication skills

Full driver's licence

Customer focus

Education

Relevant IT qualification

Tools

GIS platforms

Job description

IT Support Officer
Buller District Council | Te Kaunihera o Kawatiri
Westport | Kawatiri
Permanent | Full-Time | 40 Hours Per Week

Join the Buller District Council whānau | Hono mai ki te whānau o Te Kaunihera o Kawatiri
We're looking for an enthusiastic and customer-focused IT Support Officer to join our Information Technology team. This is an exciting opportunity for someone who enjoys solving problems, supporting people, and working with a wide range of technologies in a dynamic local government environment. The role supports Council staff and Elected Members across a broad range of IT systems and services, helping ensure our technology enables great outcomes for our community.

Who Are We? | Ko wai mātou?

Buller is a place where rugged landscapes, strong communities, and a spirit of resilience come together. Stretching from Karamea in the north to Punakaiki in the south, and inland to Reefton and beyond, our district is home to some of New Zealand's most spectacular environments. At Buller District Council, we're proud of our role as kaitiaki (guardians), working with our communities to support the environmental, social, cultural, and economic wellbeing of the Buller District. Together, we're building a district that is safe, connected, sustainable, and thriving.

As part of our team, you'll enjoy meaningful work, genuine relationships, and the opportunity to make a visible impact across the region.

Why Join Us? | He aha te take e hono mai ai ki a mātou?

At Buller District Council, you'll be part of a supportive and values-driven team that cares about its people and community.

We offer

• Professional development and career growth opportunities.
• A supportive team culture.
• Meaningful mahi that directly benefits our communities.
• Access to comprehensive EAP Services.
• Southern Cross Health Insurance
• An exceptional West Coast lifestyle with world-class outdoor recreation at your doorstep.

The Opportunity | Te Whai Wāhitanga

This role offers a unique mix of:

• Service desk and helpdesk support.
• Hardware, software and end-user device deployment and maintenance.
• Network, Wi-Fi, telecommunications and connectivity troubleshooting.
• User onboarding, offboarding and access management.
• IT security support, system maintenance and troubleshooting
• Microsoft 365 and business application support.
• IT documentation, knowledge sharing and system improvement projects.
• Collaboration with internal stakeholders and external technology providers.

What You'll Bring | Ō Pūkenga me Ō Wheako

We are looking for someone with the following:

Essential:

• Relevant IT qualification or equivalent practical experience in IT support.
• Experience troubleshooting hardware, software and system-related issues.
• Strong analytical and problem-solving skills.
• Current full driver's licence.
• Excellent written and verbal communication skills.

Desirable:

• Experience with GIS platforms, mapping tools or spatial data.
• Local government or public sector experience.
• Understanding of information management, privacy and information security requirements

Ready for a New Challenge? | Kua rite koe mō tētahi wero hou?

If you're ready to make a significant impact and work in a supportive, forward-thinking environment, we’d love to hear from you!

Applications close: 3PM, Friday, 13 November 2026

Any enquiries about this role please email: [e-mail]