Client Support Analyst - (26-040-3) External Closes Nov 18/26

City of Campbell River; Campbell River; On-site; CAD 43,000 - 61,000; Full time

Benefits offered by this job

3 weeks paid vacation

Extended health and dental coverage

Life insurance

Short term disability

Municipal pension plan

Flexible work arrangements

Job summary

The City of Campbell River is seeking an experienced Client Support Analyst to join our Information Technology Team. You will provide frontline and intermediate technical support to City staff and the RCMP central helpdesk, ensuring reliable operation of computer systems, software, devices and network access.

Responsibilities include troubleshooting hardware, software, and connectivity issues, managing helpdesk requests, and supporting IT projects.

Qualifications

• Minimum of three (3) years of related experience in an IT Client Support role.
• Two (2) year diploma in computer sciences or information technology from a recognized post-secondary institution or the equivalent industry standard.
• CompTIA A+ Certification or equivalent certification.
• Microsoft role-based certifications related to Azure and Cloud environments are considered an asset.

Responsibilities

• Provide frontline and intermediate technical support to City staff and RCMP central helpdesk.
• Troubleshoot and resolve hardware, software, and connectivity issues.
• Manage helpdesk requests and support technology projects.
• Assist users in maximizing effective use of IT resources and applications such as Windows, Office 365 and related business software.

Skills

IT Support

Customer service

Education

Two year diploma in computer sciences or information technology

Tools

Microsoft Windows

Microsoft Office

Microsoft 365

Azure/Cloud basics

Job description

Client Support Analyst - (26-040-3) External Closes Nov 18/26

• Full-time
• Pay Type: Hourly
• Compensation: up to CAD 37.76 - hourly

The City of Campbell River is looking for an experienced Client Support Analyst to join our Information Technology Team.

Naturally, Campbell River– Located on Vancouver Island, the City of Campbell River offers a rare combination of a welcoming small-town feel with large-city amenities. We are a 45-minute drive from the winter and summer activities of Mount Washington, and just minutes from more than 100 km of all levels of mountain biking and hiking trails, plus easy access to the ocean, rivers and lakes for sports fishing, kayaking, paddle boarding and whale watching.

The role: Working as part of the IT team, the Client Support Analyst provides frontline and intermediate technical support to City staff and the RCMP central helpdesk, ensuring the reliable operation of computer systems, software applications, mobile devices, network access, and peripheral equipment.

This role is responsible for troubleshooting and resolving hardware, software, and connectivity issues, managing helpdesk requests, supporting technology projects, and assisting users in maximizing the effective use of IT resources. The role supports a variety of software applications, including but not limited to Microsoft Windows operating systems, Microsoft Office Suite, Microsoft 365, and related business applications.Working closely with internal clients this role delivers timely, responsive, and customer-focused technology support across the organization.

What we offer: The rate of pay for this permanent full-time CUPE bargaining unit position is $37.76 per hour based on a 35-hour work week. We offer a comprehensive benefits package which includes 3 weeks paid vacation, extended health and dental coverage, life insurance, short term disability and municipal pension plan. This position is eligible for flexible work arrangements, however, is not a hybrid or remote position.

Experience:

• Minimum of three (3) years of related experience in an IT Client Support role, preferably in a municipal or police environment, within the last five (5) years

Education/Certification:

• Two (2) year diploma in the field of computer sciences or information technology from a recognized post-secondary institution orthe equivalent industry standard.
• CompTIA A+ Certification or equivalent certification.
• Microsoft role-based certifications related to Azure and Cloud environments are considered an asset.

Other Requirements:

• Possess and maintain a valid Driver’s Licence and produce and maintain a clean driver’s abstract, as per City policy.
• As a condition of employment, the successful applicant “Must pass and maintain RCMP Secret Level Security Screening”.

Posting Date:October 29, 2026

Closing Date and Time: November 18, 2026

Posting Number: 26-040-3