Technology Support Analyst (Competition #S2526-0402)

Wolfcreek; Ponoka; On-site; CAD 42,000 - 54,000; Full time

Job summary

Wolf Creek Public Schools seeks a service-minded Technology Support Analyst to join our Technology Services team. This entry-level role focuses on hands-on in-school IT support for teachers, staff, administrators, and students.

In this role you will install, configure, and troubleshoot Windows PCs and Chromebooks, support Google Workspace, and help staff use our tools confidently. Based in Ponoka with travel to school sites.

Qualifications

• Foundational knowledge of computer hardware, Windows, ChromeOS, software installation.
• Customer-focused attitude with a desire to help people in a school setting.
• Clear verbal and written communication; ability to explain technical steps simply.
• Willingness to learn, adapt, and work independently within procedures.
• Valid driver’s license and willingness to travel within the district.

Responsibilities

• Provide friendly, timely technical support in classrooms and offices.
• Install, configure, maintain, and troubleshoot Windows PCs and Chromebooks.
• Support classroom displays, printers, and peripherals.
• Troubleshoot wired/wireless connectivity and escalate complex issues.
• Assist staff with Google Workspace and division-supported tools.
• Record requests and solutions for team knowledge sharing.
• Assist with device deployment, inventory, and lifecycle maintenance.

Skills

Customer service

Windows

ChromeOS

Google Workspace

Troubleshooting

Communication

Networking basics

Education

Tech education or cert

Tools

Chromebooks

Windows PCs

Job description

Start your technology career by helping people do their best work.

Wolf Creek Public Schools is seeking a service-minded Technology Support Analyst to join our Technology Services team. This entry-level position focuses primarily on hands-on, in-school technical support for teachers, support staff, administrators, and students.

Our purpose is to support a digital learning culture that enriches learning and enables people. We are learning-focused, professional, people-first, and team players. We are looking for someone who brings curiosity, patience, practical problem-solving skills, and a commitment to helping others.

This opportunity is well suited to someone beginning their IT career, including a recent graduate or a candidate with foundational technical skills and a strong customer-service background.

Assignment

• Duties to commence December 1, 2026
• Full-time forty (40) hours per week, Monday - Friday
• Working at the Division Office in Ponoka, with travel to school sites
• Reporting directly to the Director of Technology Integration and Technology services team
• Working collaboratively with technology services colleagues to keep classroom and school technology reliable, accessible, and ready for learning.
• Day-to-day work will include setting up devices, troubleshooting classroom technology, responding to support requests, and helping people use our supported tools confidently.
• You will develop your technical knowledge through practical experience, collaboration, cross-training, and professional learning.
• Potential for growth within the role with broadened initiatives, as skill set is developed.

Key Responsibilities

• Provide friendly, timely technical support in classrooms, learning spaces, and school offices.
• Install, configure, maintain, and troubleshoot Windows computers, Chromebooks, software, and peripherals.
• Support classroom displays, audiovisual equipment, printers, library scanners, and other school technology.
• Troubleshoot basic wired and wireless connectivity issues, working with colleagues to elevate more complex problems.
• Help staff and students access approved services, including Google Workspace and other division-supported tools, following established account and security procedures.
• Assist with device deployment, replacement, inventory, and lifecycle maintenance.
• Record support requests, troubleshooting steps, and solutions clearly so the team can share knowledge and provide consistent service.
• Provide practical guidance to staff on everyday technology use and assist with technology readiness during assessment periods.
• Follow division privacy and security practices, protect confidential information, and promptly report concerns.
• Participate in team learning, cross-training, and school technology projects as assigned.

Qualifications

• Relevant technology education, certification, and/or practical experience would be considered an asset.
• Experience and/or Familiarity with Google workspace or school environments would be considered an asset.
• Foundational knowledge of computer hardware, Windows, ChromeOS, software installation, and basic networking.
• A patient, approachable, and positive demeanour with a strong desire to help people.
• Clear verbal and written communication, including the ability to explain technical steps in everyday language.
• A methodical approach to troubleshooting, attention to detail, and willingness to ask questions.
• The ability to organize competing requests, follow through on commitments, and keep users and teammates informed.
• Comfort working independently within established procedures and collaboratively as part of a team.
• A willingness to learn new systems, accept feedback, and build both technical and interpersonal skills.
• Valid driver’s license, personal vehicle with appropriate insurance, and willingness to travel within the district. Kilometrage is reimbursed at a standard rate for work related travel.
• Flexibility to work outside regular scheduled hours to support essential services or scheduled projects.

Additional information regarding compensation, benefits, and employee conditions can be found in the WCPS Employment Conditions Handbook.

Please Note: We appreciate the interest of all applicants, but advise that only candidates selected for an interview for this competition will be contacted.