IT Support Lead — Hybrid, Bilingual FR/EN

Strategic Solutions Technology Staffing Inc.; Montreal; On-site; CAD 90,000 - 100,000; Full time

Job summary

An innovative firm is seeking a dynamic IT Support Lead to enhance their IT Operations team in Montreal. This hands-on leadership role involves mentoring the service desk team, delivering exceptional end-user support, and managing the full lifecycle of IT assets. You will be the primary technology partner for local colleagues, ensuring seamless collaboration with teams across Toronto, New York, and Europe. With a hybrid work model, you will have the flexibility to work both in-office and remotely. If you are passionate about technology and team leadership, this opportunity is perfect for you.

Qualifications

• 5+ years in IT support, with experience leading a service desk team.
• Strong knowledge of Windows and Mac OS endpoints.

Responsibilities

• Lead and coach the service desk team while managing incident queues.
• Provide desk-side support for hardware and SaaS platforms.

Skills

IT Support

Team Leadership

Bilingual (French & English)

Asset Management

Customer Service

Cybersecurity Best Practices

Tools

Freshservice

Google Workspace

Slack

Zoom

1Password

MDM Tools (e.g., Jumpcloud)

Job description

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