Montreal IT Site Lead - Bilingual Tech Support

Osmose Canada; Montreal (administrative region); On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Medical Insurance

401(k) with company match

Paid time off

Job summary

A leading technology support firm in Montreal is looking for a bilingual Technical Support Specialist to provide excellent service to users across various platforms. The role involves troubleshooting technical issues, maintaining hardware and software, and ensuring a positive user experience. Candidates should possess strong communication skills in both English and French and have a customer service mindset. Full-time roles come with a comprehensive benefits package, promoting employee growth and wellness.

Qualifications

• Professional proficiency in English and French is essential.
• Ability to troubleshoot and resolve technical issues efficiently.
• Strong interpersonal skills and ability to work in a team.

Responsibilities

• Provide technical support across various channels to users.
• Perform routine maintenance and account management tasks.
• Diagnose and resolve user issues, escalating when necessary.

Skills

Bilingual in English and French

Strong understanding of computer hardware

Excellent communication skills

Customer service mindset

Analytical skills

Job description

A leading technology support firm in Montreal is looking for a bilingual Technical Support Specialist to provide excellent service to users across various platforms. The role involves troubleshooting technical issues, maintaining hardware and software, and ensuring a positive user experience. Candidates should possess strong communication skills in both English and French and have a customer service mindset. Full-time roles come with a comprehensive benefits package, promoting employee growth and wellness.