Information Technology Support Manager

Strategic Solutions Technology Staffing Inc.; Montreal; Hybrid; CAD 90,000 - 100,000; Full time

Job summary

An innovative firm is seeking a dynamic IT Support Lead to enhance their IT Operations team in Montreal. This hands-on leadership role involves mentoring the service desk team, delivering exceptional end-user support, and managing the full lifecycle of IT assets. You will be the primary technology partner for local colleagues, ensuring seamless collaboration with teams across Toronto, New York, and Europe. With a hybrid work model, you will have the flexibility to work both in-office and remotely. If you are passionate about technology and team leadership, this opportunity is perfect for you.

Qualifications

• 5+ years in IT support, with experience leading a service desk team.
• Strong knowledge of Windows and Mac OS endpoints.

Responsibilities

• Lead and coach the service desk team while managing incident queues.
• Provide desk-side support for hardware and SaaS platforms.

Skills

IT Support

Team Leadership

Bilingual (French & English)

Asset Management

Customer Service

Cybersecurity Best Practices

Tools

Freshservice

Google Workspace

Slack

Zoom

1Password

MDM Tools (e.g., Jumpcloud)

Job description

Strategic Solutions Technology Staffing Inc. provided pay range

This range is provided by Strategic Solutions Technology Staffing Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$90,000.00/yr - CA$100,000.00/yr

Direct message the job poster from Strategic Solutions Technology Staffing Inc.

Innovating and disrupting how companies recruit and retain top talent in the GTA

Our client is seeking a strong IT Support Lead to join their growing IT Operations team. This hands-on leadership role combines people management, end-user support, and full-lifecycle IT asset management for their Montreal office. You will be the primary in-person technology partner for over 100 local colleagues, collaborating closely with teams in Toronto, New York, and Europe to deliver a seamless global IT experience. The role is hybrid, requiring 3-4 days in the office.

Responsibilities:

1. Lead & Coach the Service Desk (30%)
   • Mentor and schedule help-desk team; set SLAs, track KPIs, and foster a customer-first culture.
   • Manage the queue (Freshservice) ensuring incidents, requests, and changes are addressed promptly.
2. Deliver Hybrid & On-Site Support (30%)
   • Provide desk-side support for hardware, SaaS platforms (Google Workspace, Slack, Zoom, 1Password, etc.), and meeting spaces.
   • Onboard and offboard employees (accounts, training, etc.).
   • Coordinate occasional after-hours maintenance or urgent support.
3. Own IT Asset Lifecycle (30%)
   • Forecast, order, receive, image, deploy, track, and retire laptops, mobile devices, peripherals, and conference-room tech.
   • Maintain a 100% accurate hardware/software CMDB; report on stock levels, warranty renewals, and depreciation.
4. Contribute to Continuous Improvement & Security (10%)
   • Assist the Director, IT with evaluating new tools, proof-of-concepts, and policy implementations.
   • Promote cybersecurity best practices; collaborate with Security team on audits and awareness campaigns.

What You Bring:

• 5+ years in IT support, with at least 3 years leading or mentoring a service desk team.
• Fluency in French and English (written & spoken) to support our bilingual user base.
• Experience managing asset inventory, procurement, and vendor relationships.
• Strong knowledge of Windows and Mac OS endpoints; familiarity with MDM tools (e.g., Jumpcloud).
• Admin-level experience with cloud collaboration suites (Google Workspace preferred).
• Ability to work on-site most of the week, with occasional travel (e.g., Toronto) and after-hours support when needed.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

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Location: Montreal, Quebec, Canada | Salary: CA$30.00-$35.00/hour | Posted: 3 weeks ago