Bilingual Tech Support Analyst - Hybrid, Remote-Eligible

ClaimsPro LP; Laval (administrative region); Hybrid; CAD 42,000 - 64,000; Full time

Job summary

ClaimsPro LP - Shared Services in Laval, Quebec seeks a Bilingual Technical Support Analyst for a contract-hybrid role. You will migrate users to a new domain and support company software/hardware in a fast-paced IT environment.

The role requires 0–2 years of experience, Windows 11 proficiency, Active Directory, and Exchange/O365 familiarity. Fluency in French and English is mandatory; occasional after-hours work may be required.

Qualifications

• Minimum grade 12 education; post-secondary IT diploma/degree preferred.
• 0-2 years of related industry experience.
• Solid understanding of Microsoft Windows 11.
• Active Directory user and group administration.
• Experience with email administration (Exchange, O365) is an asset.
• Bilingualism in French and English required.

Responsibilities

• Process support requests; maintain ownership of incidents until resolved.
• Install, configure, and maintain workstations and servers in Windows environment.
• Install, configure and maintain peripherals and network hardware.
• Document configurations and operating standards and practices.
• Implement and monitor security policies.
• Perform data backup and recovery; hardware/software upgrades as required.
• Configure and troubleshoot Exchange email.
• Occasional evenings and weekend work may be required.
• Participate in small to medium infrastructure/software projects with team members.
• Communicate project progress to IT stakeholders.
• Identify project risks and assist with mitigation.

Skills

Bilingual French-English

Strong English communication

Education

High school diploma

IT diploma/degree preferred

Tools

Exchange

O365

VPN

Active Directory

Job description

ClaimsPro LP - Shared Services in Laval, Quebec seeks a Bilingual Technical Support Analyst for a contract-hybrid role. You will migrate users to a new domain and support company software/hardware in a fast-paced IT environment.

The role requires 0–2 years of experience, Windows 11 proficiency, Active Directory, and Exchange/O365 familiarity. Fluency in French and English is mandatory; occasional after-hours work may be required.