Senior IT Service Delivery Lead – Hybrid, Global Impact

Connor, Clark & Lunn Financial Group (CC&L); Toronto; Hybrid; CAD 160,000 - 175,000; Full time

Benefits offered by this job

Annual performance bonus

Flexible working environment

Continuous learning opportunities

Job summary

A financial services firm in Toronto is seeking a Senior Service Delivery Manager to lead IT service delivery and improve overall service quality. This role involves managing service operations, collaborating with technical teams, and ensuring alignment with business needs while maintaining high standards of service management. The ideal candidate has a strong technical background and at least 10 years of experience in IT service management. This position operates in a hybrid work environment.

Qualifications

• 10+ years of experience in IT service management, service delivery, or client services roles.
• 5+ years of experience leading teams in a technology or service-oriented environment.
• Familiarity with ITIL or similar service management methodologies is an asset.

Responsibilities

• Maintain consistent service management practices across the organization.
• Oversee daily IT service operations and ensure timely resolution of incidents.
• Manage external service providers to ensure service quality.

Skills

Strong communication skills

Leadership

Analytical thinking

Problem-solving

Decision-making

Service delivery experience

Education

Bachelor’s degree in Information Technology or related field

Tools

ServiceNow

Freshservice

Jira Service Management

Job description

A financial services firm in Toronto is seeking a Senior Service Delivery Manager to lead IT service delivery and improve overall service quality. This role involves managing service operations, collaborating with technical teams, and ensuring alignment with business needs while maintaining high standards of service management. The ideal candidate has a strong technical background and at least 10 years of experience in IT service management. This position operates in a hybrid work environment.