IT Support Lead

Altis Technology; Ottawa; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

Altis Technology is seeking an Information and Systems Lead to own the technology environment for a mission-driven not-for-profit. This remote role is based in Ottawa, ON, and requires strong English communication; French is a plus.

You'll combine hands-on technical work with strategic oversight to keep systems reliable and secure. You will collaborate with vendors, employees, and stakeholders, manage Microsoft 365, SharePoint, CRM platforms, and governance policies, and inspire continuous

Qualifications

• Extensive experience in technology, information systems or business systems.
• Advanced proficiency with Windows, Microsoft 365, Teams, SharePoint, Outlook, and Excel.
• Experience with CRM/databases, event platforms, HTML, CSS and JavaScript, plus knowledge of CASL requirements.
• Strong project management, vendor management, troubleshooting, and organizational skills.
• Knowledge of cybersecurity, data security, records management, disaster planning, and evolving technology best practices.
• Experience in a not-for-profit environment; ability to travel up to two weeks annually; French language skills are assets.

Responsibilities

• Lead day-to-day technology needs and coordinate with third-party IT providers and technology vendors.
• Manage business systems, licenses, equipment, upgrades, procurement, and vendor relationships.
• Support teams in improving workflows using Microsoft 365, SharePoint, CRM platforms, database applications, and other business systems.
• Oversee cybersecurity practices, IT policies, disaster planning, records management, and information governance.
• Troubleshoot technical issues and provide practical training and support to users with different levels of technical experience.
• Lead the technology requirements for a major annual organizational event, including planning, equipment, onsite support, contingency planning, and virtual platforms.
• Contribute to technology budgeting, project delivery, and broader operational priorities.

Education

College diploma / university degree in information systems or related field

Tools

Windows environments

Microsoft 365

Excel

SharePoint

Teams

Outlook

CRM/databases

HTML

CSS

JavaScript

CASL compliance

Project management

Vendor management

Cybersecurity basics

Disaster planning

Not-for-profit experience

French-language skills (assets)

Job description

Job Type: Permanent, Full time

Location: Remote in Ottawa, ON,

Language: Strong written and spoken English required. French communication skills are considered an asset.

About the Opportunity

This is an opportunity to take ownership of the technology environment for a mission-driven, not-for-profit organization. As the Information and Systems Lead, youll combine hands-on technical expertise with business judgment, helping teams work effectively while ensuring systems, information, and technology practices remain reliable and secure.

Youll collaborate with employees, external technology partners, vendors, and stakeholders with varying levels of technical knowledge. This is a highly autonomous role for someone who enjoys solving problems, improving processes, and translating technology needs into practical solutions.

What's In It for You

• Take ownership of a broad technology portfolio with visibility across the organization
• Work in a collaborative, purpose-driven environment where your expertise has a direct impact
• Gain exposure to technology strategy, cybersecurity, information governance, vendor management, and major organizational initiatives
• Join a workplace that values continuous learning, integrity, collaboration, and thoughtful process improvement

Your Responsibilities

• Youll serve as the internal lead for day-to-day technology needs, working closely with third-party IT providers and technology vendors.
• Youll manage business systems, software, licenses, equipment, upgrades, procurement, and technology-related vendor relationships.
• Youll support teams in improving workflows using Microsoft 365, SharePoint, CRM platforms, database applications, and other business systems.
• Youll oversee cybersecurity practices, IT policies, disaster planning, records management, and information governance.
• Youll troubleshoot technical issues and provide practical training and support to users with different levels of technical experience.
• Youll lead the technology requirements for a major annual organizational event, including planning, equipment, onsite support, contingency planning, and virtual platforms.
• Youll contribute to technology budgeting, project delivery, and broader operational priorities.

Skills and Qualifications

• 35 years of relevant technology, information systems, or business systems experience
• College diploma, university degree, or equivalent experience in information systems, business, or a related area
• Advanced proficiency with Windows environments, Microsoft 365, Teams, SharePoint, Outlook, and Excel, including pivot tables and mail merges
• Experience with CRM/database applications, event management platforms, HTML, basic CSS and JavaScript, plus knowledge of CASL requirements
• Strong project management, vendor management, troubleshooting, and organizational skills
• Knowledge of cybersecurity, data security, records management, disaster planning, and evolving technology best practices
• Strong interpersonal and communication skills, with the ability to travel for up to two weeks annually. Experience in a not-for-profit environment and French-language skills are assets.

Note from the Hiring Manager

Were looking for someone who enjoys taking ownership and can move comfortably between hands-on technology support and bigger-picture improvements. Youll have the opportunity to bring forward ideas, build strong relationships, and make our systems work better for the people who rely on them.

All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.