Bilingual IT Technician

LeverageTek Staffing Solutions; Ottawa; On-site; USD 35,622 - 56,996; Full time

Job summary

An established industry player is seeking a bilingual IT Technician for a 6-month contract in Ottawa. This role involves providing technical support and advice to end users, troubleshooting IT issues, and ensuring consistent connectivity and data security. The ideal candidate will have over four years of experience in deskside support, proficiency in Windows environments, and a strong customer service background. Join a forward-thinking company that values diversity and inclusion, offering a collaborative work environment where your contributions will make a significant impact.

Qualifications

• 4+ years experience in deskside support and service requests.
• Knowledge of hardware, software, peripherals and security guidelines.

Responsibilities

• Provide technical support services to end users related to IT equipment.
• Troubleshoot, repair and implement corrective actions for IT issues.
• Manage access rights and accounts for users in the identity management system.

Skills

Deskside Support

Windows Upgrades

Troubleshooting Hardware/Software

Analytical Skills

Customer Service

Education

University Degree in Computer Science

College Diploma in Computer Science

Tools

Windows 10/11

Office Automation Software

Networking Protocols

Job description

Direct message the job poster from LeverageTek Staffing Solutions

Account Executive/ Technical Recruiter/ Sales Specialist

LeverageTek is actively seeking a bilingual IT Technician for a 6-month contract with its Ottawa-based customer.

Work Location

• The successful candidate will be required to work 5x/week on-site at the customer location in Ottawa.

Key Tasks

• Provide advice and technical support services to end users related to infrastructure, hardware, software, peripherals and other IT equipment.
• Provide technical support services in an effective and efficient manner that meets or exceeds established customer service standards.
• Troubleshoot, repair and implement corrective actions to resolve IT user technical issues in a timely manner.
• Provide diagnostic and repair services to end users for hardware, software, infrastructure, peripherals and other equipment such as mobile devices, distance education tools, audiovisual and scientific equipment, as required.
• Ensure consistent connectivity and accessibility by monitoring and maintaining hardware, software and peripherals to ensure acceptable service levels.
• Promote established standards to ensure consistency of data security and integrity throughout the organization.
• Manage access rights and accounts for users in the identity management system.
• Provide a wide range of technical installation services to internal clients for hardware services including computers, networks, and for other IT equipment such as network adaptors.
• Install, test and upgrade software to ensure it is current, registered and efficiently deployed for the client.
• Perform minor modifications and enhancements to databases, web and administrative applications and electronic tools to configure them for installation and to improve or customize their functioning for clients according to each specific user’s needs.
• Provide specialized advice and training to users on the optimal use and procurement of computer equipment and software to increase effective and efficient use by clients.
• Record and document hardware/software problems, system crashes, actions and solutions on the technical database in the problem management system.
• Analyze requests and requirements for hardware, software and other IT equipment to determine future needs, purchase and order computers and related software and provide purchasing advice to the supervisor.
• Keep an inventory of the IT equipment and order as required.

Key Qualifications

• 4+ years experience in deskside support and service requests.
• Proficient in Windows upgrades, troubleshooting hardware/software issues, and knowledgeable about Windows 10/11.

Qualifications

• University degree or college diploma in Computer Science or related field.
• Knowledge of hardware, software, peripherals and security guidelines and standards.
• Knowledge of networking protocols and technologies to configure and troubleshoot connectivity issues.
• Knowledge of office automation software to support and guide users in their work.
• Knowledge of mobile devices, distance education tools, audiovisual, scientific equipment.
• Knowledge of IT policies and procedures in areas such as procurement and asset management and maintenance.
• Experience with operating systems to install, diagnose and repair issues.
• Ability to support large user groups.
• Experience in the implementation of system upgrades.
• Experience working in a customer service environment.
• Ability to communicate technical knowledge and information to a nontechnical audience.
• Analytical skills to diagnose and repair software, hardware and peripherals issues.
• Ability to proactively keep abreast of new emerging technologies.
• Ability to prioritize own work.

About LeverageTek Staffing Solutions

• Founded in 2003, LeverageTek provides end-to-end, cross-functional staffing solutions throughout North America. We are a trusted partner to leading private and public sector organizations and experts in talent solutions that create optimal business outcomes.
• LeverageTek is an equal opportunity employer. We offer a welcoming and inclusive environment in service to one another, our customers, the candidates we represent, and the diverse communities we call home. We do all of this with kindness, empathy, and respect for each other. LeverageTek is committed to employment equity and creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, religion, gender, national origin, age, disability, and marital status.
• Accessibility accommodations are available upon request.

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Information Technology
• Industries: Higher Education