Help Desk

Altis Technology; Ottawa; Hybrid; CAD 55,000 - 75,000; Full time

Job summary

Altis Technology seeks an IT & Security Analyst in Ottawa to join a membership-focused environment. You will blend frontline IT support with cybersecurity duties, gaining exposure to Defender, Entra ID, and incident response while maintaining secure, reliable systems.

You will work closely with teammates, handling user access, device provisioning, and security tooling while supporting a diverse user community and advancing your security expertise in a professional setting.

Qualifications

• Up to 2 years of experience in IT support, help desk, cybersecurity or a related technical environment.
• College diploma in Information Technology, Cybersecurity, Computer Science or a related field.
• Foundational knowledge of Windows and Linux, Microsoft 365, Active Directory/Entra ID and networking concepts including IP, DNS and DHCP.
• Familiarity with IT ticketing systems, remote support tools, endpoint troubleshooting and Microsoft security technologies.
• Certifications such as CompTIA A+, Network+, Security+, CySA+, SC-900, SC-200 or SC-300 are considered assets.
• Strong written and spoken communication skills in both English and French.
• Excellent troubleshooting, organization and customer service skills, with the ability to manage competing priorities independently and collaboratively.

Responsibilities

• Monitor security alerts, system logs and dashboards, escalating potential threats and incidents when required.
• Support Microsoft security technologies including Defender, Entra ID, Conditional Access and Multi-Factor Authentication.
• Provide frontline support for hardware, software, connectivity, authentication and application issues.
• Troubleshoot Microsoft 365 applications including Outlook, Teams, SharePoint and OneDrive.
• Manage user accounts, password resets, access requests and identity lifecycle activities.
• Configure and deploy laptops, mobile devices, peripherals and software applications.
• Support vulnerability remediation, security awareness initiatives, documentation and technology projects.

Skills

IT support

Cybersecurity

Windows

Linux

Microsoft 365

Entra ID

Active Directory

Networking basics

Ticketing systems

English/French

Education

College diploma in IT/Cybersecurity

Tools

Defender

Entra ID

Microsoft 365

Active Directory

DNS/DHCP

Ticketing systems

Remote support tools

Job description

Location: Ottawa, ON, Hybrid, number of on-site days to be confirmed
Language: Strong written and spoken English and French required
Background Check Requirement: Not specified

About the Opportunity

Were hiring an IT & Cybersecurity Analyst to join a professional membership organization in Ottawa. This is an excellent early-career opportunity for someone who enjoys solving technical problems and wants to build hands-on cybersecurity experience while supporting a diverse community of users.

Youll work closely with team members to keep systems secure, reliable and accessible. Combining frontline IT support with cybersecurity responsibilities, youll gain exposure to Microsoft security technologies, identity and access management, incident response and day-to-day technical operations.

Whats In It for You

Youll join a collaborative, service-focused environment where curiosity and continuous learning are encouraged. This role offers valuable exposure across both IT operations and cybersecurity, with opportunities to strengthen your technical skills, contribute ideas and grow your security expertise.

Your Responsibilities

• Youll monitor security alerts, system logs and dashboards, escalating potential threats and incidents when required.
• Youll support Microsoft security technologies including Defender, Entra ID, Conditional Access and Multi-Factor Authentication.
• Youll provide frontline support for hardware, software, connectivity, authentication and application issues.
• Youll troubleshoot Microsoft 365 applications including Outlook, Teams, SharePoint and OneDrive.
• Youll manage user accounts, password resets, access requests and identity lifecycle activities.
• Youll configure and deploy laptops, mobile devices, peripherals and software applications.
• Youll support vulnerability remediation, security awareness initiatives, documentation and technology projects.

Skills and Qualifications

• Up to 2 years of experience in IT support, help desk, cybersecurity or a related technical environment.
• College diploma in Information Technology, Cybersecurity, Computer Science or a related field.
• Foundational knowledge of Windows and Linux, Microsoft 365, Active Directory/Entra ID and networking concepts including IP, DNS and DHCP.
• Familiarity with IT ticketing systems, remote support tools, endpoint troubleshooting and Microsoft security technologies.
• Certifications such as CompTIA A+, Network+, Security+, CySA+, SC-900, SC-200 or SC-300 are considered assets.
• Strong written and spoken communication skills in both English and French.
• Excellent troubleshooting, organization and customer service skills, with the ability to manage competing priorities independently and collaboratively.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.