Management

Altis Technology; Ottawa; Hybrid; CAD 120,000 - 180,000; Full time

Benefits offered by this job

Benefits from day one

Public sector pension

Four weeks vacation

Christmas shutdown

Personal days

Volunteer days

Digital transformation leadership

Collaborative culture

Job summary

Altis Technology in Ottawa is seeking an IT leader to oversee IT operations, Service Desk delivery, and cybersecurity within a federally regulated environment. This hybrid role requires CBC bilingualism (English/French) and a valid Secret Security Clearance.

You will partner with business leaders to drive digital transformation and continuous improvement across technology platforms. You will lead a small team, manage stakeholder relationships at all levels, and guide strategic IT initiatives

Qualifications

• 5+ years leading IT operations or infrastructure teams in a complex enterprise.
• Experience managing Service Desk operations and IT service improvements using ITIL or similar frameworks.
• Strong background in cybersecurity and information security within a regulated environment.
• Leading technical teams and managing stakeholder relationships across all levels.
• Knowledge of Microsoft technologies including Azure and SharePoint is an asset.
• Secret Security Clearance and CBC bilingualism are required.

Responsibilities

• Lead a team responsible for IT operations, Service Desk delivery, and cybersecurity initiatives.
• Drive continuous service improvement to ensure reliable, secure, and high-quality IT services for internal users.
• Provide strategic advice on technology initiatives, enterprise architecture, and digital transformation priorities.
• Oversee vendor and MSP relationships, including SLAs and performance.
• Build strong partnerships with business leaders while promoting security, compliance, and operational excellence.

Skills

IT leadership

Service Desk mgmt

Cybersecurity

Stakeholder mgmt

Azure/SharePoint

Bilingual EN/FR

Security clearance

Job description

Location: Ottawa, ON (Hybrid, 1 day/week onsite at 55 Metcalfe, increasing to 2 days/week in 2027)
Language: Bilingual (English and French), written and spoken at the CBC level
Background Check Requirement: Valid Secret Security Clearance required

About the Opportunity

Are you an experienced IT leader who thrives on improving service delivery while balancing cybersecurity, operational excellence, and strategic initiatives? This is an opportunity to join a respected federal organization undergoing a multi-year digital transformation, where technology plays a critical role in supporting employees and advancing organizational priorities.

In this leadership role, you'll oversee IT operations, service delivery, and cybersecurity while partnering with business leaders to drive continuous improvement. You'll lead a small team, work closely with stakeholders across the organization, and help shape the future of enterprise technology in a highly regulated environment.

What's In It for You

• Competitive salary with comprehensive benefits starting on your first day
• Public sector pension, four weeks of vacation, Christmas shutdown, personal and volunteer days
• Opportunity to lead meaningful digital transformation initiatives with executive visibility
• A collaborative workplace that values innovation, continuous improvement, and professional growth

Your Responsibilities

• You'll lead a team responsible for IT operations, Service Desk delivery, and cybersecurity initiatives.
• You'll drive continuous service improvement, ensuring reliable, secure, and high-quality IT services for internal users.
• You'll provide strategic advice on technology initiatives, enterprise architecture, and digital transformation priorities.
• You'll oversee vendor and managed service provider relationships, including service levels and performance.
• You'll build strong partnerships with business leaders while promoting security, compliance, and operational excellence.

Skills and Qualifications

• 5+ years of experience leading IT operations or infrastructure teams within a complex enterprise environment.
• Experience managing Service Desk operations and driving IT service improvements using ITIL or similar frameworks.
• Strong background in cybersecurity, information security, or security governance within a regulated environment.
• Experience leading technical teams and managing stakeholder relationships across all levels of an organization.
• Knowledge of Microsoft technologies, including Azure and SharePoint, is considered an asset.
• Secret Security Clearance and CBC bilingualism are required. Equivalent education and experience will be considered.

Note from the Hiring Manager

We're looking for someone who enjoys building relationships, improving services, and leading through change. You'll have the opportunity to make a lasting impact while working with a team that values collaboration, innovation, and continuous improvement.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.