IT Support Analyst IV — Onsite 4 Days/Week

The Toronto-Dominion Bank (Canada); Toronto; Presencial; CAD 70.000 - 98.000; Jornada completa

Descripción de la vacante

The Toronto-Dominion Bank (Canada) in Toronto, Ontario is seeking an IT/Applications Support professional to provide day-to-day application and system support. You will work with a team to resolve client issues, monitor performance, and analyze logs across Java APIs and cloud services.

Experience with UNIX/Linux, Azure, and monitoring tools is valued, along with strong communication and incident management skills. Shift-based schedule and onsite work four days per week are part of the role.

Formación

• Undergraduate degree or Technical Certificate.
• Exposure to UNIX/Linux servers and ability to execute basic CLI commands.
• Knowledge of monitoring tools (Splunk, Dynatrace, Datadog) and batch tools (CA7, Autosys).
• Ability to read/understand support for Java-based APIs and perform real-time log analysis.
• Foundational knowledge of Azure cloud services (App Services, ADF, ADLS, SQL).
• Foundational knowledge of incident management practices and escalation processes.
• Basic knowledge of SQL and familiarity with ITIL/ServiceNow is a plus.

Responsabilidades

• Provides day-to-day application/system support.
• Applications/systems and tasks are low to moderately complex and performed under guidance.
• Participates in resolving client applications/system issues.
• Performs basic problem determination.
• Generally reports to a Team Manager / Manager / Senior Manager.
• Work effectively as a team, supporting other members in resolving service issues.
• Prioritize and manage workload to deliver quality results and meet timelines.
• Promote a positive work environment that supports service, quality, and teamwork.

Conocimientos

Communication skills

Mainframe knowledge

SQL basics

Incident management

Educación

Undergraduate degree or Technical Certificate

Herramientas

UNIX/Linux

Splunk

Dynatrace

Datadog

CA7

Autosys

Java APIs

Azure App Services

Azure Data Factory

Azure Data Lake Storage

Azure SQL

Python

JSON

Descripción del empleo

The Toronto-Dominion Bank (Canada) in Toronto, Ontario is seeking an IT/Applications Support professional to provide day-to-day application and system support. You will work with a team to resolve client issues, monitor performance, and analyze logs across Java APIs and cloud services.

Experience with UNIX/Linux, Azure, and monitoring tools is valued, along with strong communication and incident management skills. Shift-based schedule and onsite work four days per week are part of the role.