Senior IT Analyst V - Technical Support (10+ years of experience) to provide Level 3 application support using Splunk, Dynatrace, Linux/Unix, and Java/J2EE applications 58543

S I Systems; Toronto; Hybrid; CAD 90,000 - 130,000; Full time

Job summary

S I Systems seeks a Senior IT Analyst V - Technical Support with 10+ years of experience to provide Level 3 application support in a banking environment using Splunk, Dynatrace, Linux/Unix, and Java/J2EE applications. The role focuses on incident management, production support, monitoring, and deployment across enterprise applications and service-oriented environments.

This contract role in Toronto is hybrid—2 days in office, 3 days work from home, with anchor days Wednesday and Fridays, and

Qualifications

• 10+ years in application support, incident, problem and change management.
• Hands-on support with Splunk, Dynatrace and PagerDuty.
• Hands-on administration in Linux/Unix and Java/J2EE environments.
• 5+ years in banking or financial services.

Responsibilities

• Develop and implement support models and processes for application support operations.
• Investigate production incidents and coordinate remediation activities.
• Manage deployments in load-balanced service-oriented environments.
• Provide 2nd/3rd level production support for incidents.
• Monitor alerts and build dashboards using Dynatrace, Splunk, PagerDuty, ServiceNow.
• Collaborate with architects, vendors and delivery teams on production support.

Skills

Application support

Incident management

Problem management

Change management

Linux/Unix

Java/J2EE

Education

Undergraduate degree

Tools

Splunk

Dynatrace

PagerDuty

Job description

Senior IT Analyst V - Technical Support (10+ years of experience) to provide Level 3 application support using Splunk, Dynatrace, Linux/Unix, and Java/J2EE applications 58543

Our financial services client is seeking a Senior IT Analyst V - Technical Support (10+ years of experience) to provide Level 3 application support using Splunk, Dynatrace, Linux/Unix, and Java/J2EE applications

Join a banking environment supporting critical CIAM and Fraud Solutions initiatives within a Level 3 application support function. This role focuses on incident management, application stability, production support, monitoring, and deployment activities across enterprise applications and service-oriented environments. The position offers exposure to complex production environments, cross-functional collaboration, and long‑term potential based on business needs and performance.

Contract, Toronto, Hybrid: 2 days in office, 3 days work from home – could potentially change to 4 days on site

-Anchor Days (if applicable): Wednesday and Fridays (flexible)

6 months

Must Haves

• 10+ years in application support, incident, problem, and change management
• Hands‑on support using Splunk, Dynatrace, and PagerDuty
• Hands‑on administration and troubleshooting in Linux/Unix environments and Java/J2EE applications
• 5+ years within banking or financial institution environments

Nice to Have

• Java, Azure, microservices, or automation certifications
• Lead experience
• Understanding of authentication technologies including SSO, MFA, OAuth, SAML, and OpenID Connect

Responsibilities

• Develop and implement support models and processes for application support operations
• Oversee investigations of production incidents and coordinate remediation activities
• Manage application deployments within load balanced service‑oriented environments
• Provide 2nd and 3rd level production support for application incidents
• Monitor alerts and create dashboards using Dynatrace, Splunk, PagerDuty, and ServiceNow
• Collaborate with architects, vendors, and delivery teams on environment modifications and production support activities
• Drive controls activities related to change management, production implementation, compliance, and business continuity

Our financial services client is seeking a Senior IT Analyst V - Technical Support (10+ years of experience) to provide Level 3 application support using Splunk, Dynatrace, Linux/Unix, and Java/J2EE applications

Join a banking environment supporting critical CIAM and Fraud Solutions initiatives within a Level 3 application support function. This role focuses on incident management, application stability, production support, monitoring, and deployment activities across enterprise applications and service-oriented environments. The position offers exposure to complex production environments, cross‑functional collaboration, and long‑term potential based on business needs and performance.

Contract, Toronto, Hybrid: 2 days in office, 3 days work from home – could potentially change to 4 days on site

-Anchor Days (if applicable): Wednesday and Fridays (flexible)

-Address: 310/320 Front Street West Corporate, Toronto, Ontario

6 months

Must Haves

• 10+ years in application support, incident, problem, and change management
• Hands‑on support using Splunk, Dynatrace, and PagerDuty
• Hands‑on administration and troubleshooting in Linux/Unix environments and Java/J2EE applications
• 5+ years within banking or financial institution environments
• Undergraduate degree preferred

Nice to Have

• Java, Azure, microservices, or automation certifications
• Lead experience
• Understanding of authentication technologies including SSO, MFA, OAuth, SAML, and OpenID Connect

Responsibilities

• Develop and implement support models and processes for application support operations
• Oversee investigations of production incidents and coordinate remediation activities
• Manage application deployments within load balanced service‑oriented environments
• Provide 2nd and 3rd level production support for application incidents
• Monitor alerts and create dashboards using Dynatrace, Splunk, PagerDuty, and ServiceNow
• Collaborate with architects, vendors, and delivery teams on environment modifications and production support activities
• Drive controls activities related to change management, production implementation, compliance, and business continuity

Disclaimer:
AI may be used in evaluating candidates.
This posting is for an existing vacancy.