IT Support Analyst IV

TD Bank Group; Toronto; Hybrid; CAD 70,000 - 98,000; Full time

Job summary

TD Bank Group in Toronto, Ontario is seeking an IT Support Analyst IV to deliver day-to-day application and system support. You will troubleshoot moderate issues, monitor performance with tools like Splunk and Dynatrace, and coordinate with teams to ensure timely resolution.

Role requires UNIX/Linux familiarity, API log analysis, and basic cloud/Azure knowledge. The position involves shift work and onsite collaboration at TD’s Technology Solutions unit.

Qualifications

• Undergraduate degree or Technical Certificate.
• Proficiency in communication, able to effectively convey production issues to different stakeholders, with professional emails.
• Exposure to UNIX/Linux servers and CLI tasks for day-to-day operations.
• Knowledge of application/server monitoring tools (Splunk, Dynatrace, Datadog) and batch tools (CA7, Autosys).
• Ability to read, understand, and support Java-based APIs and perform real-time log analysis.
• Basic knowledge of cloud platforms/services (Azure App Services, Azure Data Factory, ADLS, Azure SQL).
• Familiarity with automation tools (Python, JSON) and foundational AI concepts.
• Foundational incident management practices (detection, prioritization, escalation, workarounds).
• Awareness of z/OS mainframe concepts including COBOL, JCL, DFSORT, and DB2/IMS.

Responsibilities

• Provides day-to-day application/system support.
• Applications/systems tasks are low to moderately complex and performed under supervision.
• Participates in resolving client applications/system issues.
• Performs basic problem determination.
• Typically reports to a Team Manager / Manager / Senior Manager.

Skills

Communication skills

Unix/Linux CLI

Java APIs log analysis

Python

JSON

Incident management basics

Azure basics

z/OS mainframe knowledge

SQL basics

Education

Undergraduate degree or Technical Certificate

Tools

Splunk

Dynatrace

Datadog

CA7

Autosys

Azure App Services

Azure Data Factory

Azure Data Lake Storage

Azure SQL

Job description

## IT Support Analyst IVApply: Onsite: Toronto, Ontario: Full time: Posted Today: End Date: October 23, 2026 (13 days left to apply): R\\_1514167**Work Location:**Toronto, Ontario, Canada**Hours:**37.5**Line of Business:**Technology Solutions**Pay Details:**$69,700 - $98,400 CADTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.**Job Description:****KEY ACCOUNTABILITIES** **EMPLOYEE / TEAM*** Work effectively as a team, supporting other members of the team in resolving critical service issues* Prioritize and manage own workload in order to deliver quality results and meet timelines* Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.* Participate in knowledge transfer within the team and business units* Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the business unit and/or team**BREADTH & DEPTH*** Provides day-to-day application/system support* Applications/systems and tasks are low to moderately complex and performed under management guidance and supervision* Participates in resolving client applications/system issues* Performs basic problem determination* Generally reports to a Team Manager / Manager / Senior Manager**EDUCATION & EXPERIENCE** * Undergraduate degree or Technical Certificate* Proficiency in Communication skills, should be able to effectively communicate production issues to different stakeholders, handling team meetings and write professional emails.* Exposure to UNIX/Linux servers and the ability to execute basic command-line (CLI) commands for day-to-day tasks such as file navigation/management, directory structure, and permission management.* Knowledge of application/server performance monitoring tools such as Splunk, Dynatrace, and Datadog, as well as batch monitoring tools such as CA7 and Autosys.* Ability to read, understand, and support Java-based APIs, and perform real-time application log analysis.* Basic knowledge of cloud-based platforms and services such as Azure App Services, Azure Data Factory (ADF), Azure Data Lake Storage (ADLS), and Azure SQL.* Knowledge of automation tools, frameworks, and languages such as Python and JSON, plus a foundational understanding of AI concepts.* Foundational knowledge of incident management practices such as production issue detection, prioritization, investigation, hierarchical escalation, and applying workarounds.* Awareness of z/OS mainframe fundamentals, architecture & components and knowledge of mainframe languages and utilities such as COBOL, JCL, and DFSORT, as well as mainframe dataset structures and databases such as DB2 and IMS.* Shift rotation: please note that this role requires work scheduled in shifts across 7 days/week and hours between 9 AM to 9 PM EST, 4 days per week are required onsite in office.**Good-to-Have Skills*** Knowledge of SQL fundamentals and the ability to write basic read queries.* ITIL tools (e.g., ServiceNow).**Who We Are:**TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.**Our Total Rewards Package** Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more**Additional Information:** We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.**Colleague Development**If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.**Training & Onboarding** We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.**Interview Process** We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.**Accommodation** Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. We look forward to hearing from you!