IT Change Manager | CAB Leader & ITIL Expert (Hybrid)

Randstad Canada; Toronto; Hybrid; CAD 100,000 - 150,000; Full time

Job summary

Randstad Canada in Toronto seeks a seasoned Project Manager (Change Management) to govern end-to-end IT change programs on a 12-month hybrid contract. You will coordinate RFCs, CAB meetings, risk reviews, and KPI reporting to ensure production stability and compliant changes.

The ideal candidate has 5+ years in ITSM/IT Change Management, strong ITIL mastery, and hands-on experience with ServiceNow or Remedy. Collaboration across IT, security, vendors, and business stakeholders is essential.

Qualifications

• Minimum 5+ years of dedicated experience in IT Service Management (ITSM), IT Operations, Release Management, or IT Change Management.
• Proven experience facilitating governance forums, leading CAB meetings, and coordinating multi-disciplinary stakeholder groups.
• Strong practical understanding of ITIL Change, Incident, Problem, and Asset Management processes.
• Hands-on experience with ITSM platforms such as ServiceNow or Remedy.
• Bachelor's degree requirement or equivalent combination of education and experience.
• ITIL certification preferred (Foundation or Managing Professional)

Responsibilities

• Own and govern the enterprise IT Change Management process, ensuring alignment with ITIL standards and organizational policies.
• Review RFCs for completeness, risk levels, business impact, testing validation, and backout plan readiness.
• Coordinate change schedules and maintenance windows across teams to minimize disruption.
• Lead CAB meetings, presenting change risks, dependencies, and implementation strategies.
• Evaluate operational, technical, and security risks, escalating high-risk items to senior leadership.
• Communicate planned maintenance activities, major changes, and service outages to stakeholders.
• Collaborate with Incident, Problem, Release, and Configuration Management teams to maintain stability.
• Develop, monitor, and report on Change Management KPIs and executive dashboards.
• Perform post-implementation reviews to identify root causes and drive improvements.
• Support audits by maintaining complete change documentation and approval records.

Skills

ITIL knowledge

Governance & facilitation

Stakeholder management

CAB leadership

Risk assessment

Communication

Education

Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field

Tools

ServiceNow

BMC Remedy

Job description

Randstad Canada in Toronto seeks a seasoned Project Manager (Change Management) to govern end-to-end IT change programs on a 12-month hybrid contract. You will coordinate RFCs, CAB meetings, risk reviews, and KPI reporting to ensure production stability and compliant changes.

The ideal candidate has 5+ years in ITSM/IT Change Management, strong ITIL mastery, and hands-on experience with ServiceNow or Remedy. Collaboration across IT, security, vendors, and business stakeholders is essential.