Project Manager/ Change Management

Randstad Canada; Toronto; Hybrid; CAD 100,000 - 150,000; Full time

Job summary

Randstad Canada in Toronto seeks a seasoned Project Manager (Change Management) to govern end-to-end IT change programs on a 12-month hybrid contract. You will coordinate RFCs, CAB meetings, risk reviews, and KPI reporting to ensure production stability and compliant changes.

The ideal candidate has 5+ years in ITSM/IT Change Management, strong ITIL mastery, and hands-on experience with ServiceNow or Remedy. Collaboration across IT, security, vendors, and business stakeholders is essential.

Qualifications

• Minimum 5+ years of dedicated experience in IT Service Management (ITSM), IT Operations, Release Management, or IT Change Management.
• Proven experience facilitating governance forums, leading CAB meetings, and coordinating multi-disciplinary stakeholder groups.
• Strong practical understanding of ITIL Change, Incident, Problem, and Asset Management processes.
• Hands-on experience with ITSM platforms such as ServiceNow or Remedy.
• Bachelor's degree requirement or equivalent combination of education and experience.
• ITIL certification preferred (Foundation or Managing Professional)

Responsibilities

• Own and govern the enterprise IT Change Management process, ensuring alignment with ITIL standards and organizational policies.
• Review RFCs for completeness, risk levels, business impact, testing validation, and backout plan readiness.
• Coordinate change schedules and maintenance windows across teams to minimize disruption.
• Lead CAB meetings, presenting change risks, dependencies, and implementation strategies.
• Evaluate operational, technical, and security risks, escalating high-risk items to senior leadership.
• Communicate planned maintenance activities, major changes, and service outages to stakeholders.
• Collaborate with Incident, Problem, Release, and Configuration Management teams to maintain stability.
• Develop, monitor, and report on Change Management KPIs and executive dashboards.
• Perform post-implementation reviews to identify root causes and drive improvements.
• Support audits by maintaining complete change documentation and approval records.

Skills

ITIL knowledge

Governance & facilitation

Stakeholder management

CAB leadership

Risk assessment

Communication

Education

Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field

Tools

ServiceNow

BMC Remedy

Job description

We are seeking a highly accomplished Project Manager (Change Management) for an enterprise-level contract opportunity based in Toronto. In this role, you will govern and coordinate the end-to-end IT change management process to minimize risk to production services while enabling the efficient delivery of technology changes.

As an IT Change Manager, you will bridge the gap between IT infrastructure teams, application developers, cybersecurity leads, vendors, and business stakeholders. Operating within a hybrid work model in Toronto, you will ensure all operational, application, and security changes are rigorously assessed, approved, scheduled, and reviewed in accordance with organizational policies and ITIL best practices. This position is tailored for an operational governance authority who can lead Change Advisory Board (CAB) forums, evaluate change-related risks, track Key Performance Indicators (KPIs), and drive continuous process maturity across IT operations.

Location: Toronto, ON

Assignment Type: Hybrid

Contract Duration: 12-month contract

Advantages

• Enterprise Governance Leadership: Own and manage the end-to-end IT Change Management framework across cloud, infrastructure, application, and cybersecurity domains.
• Executive & Stakeholder Visibility: Lead Change Advisory Board (CAB) meetings and partner directly with IT leadership, vendors, and business stakeholders.
• Modern ITSM Platforms: Leverage enterprise IT Service Management (ITSM) tools such as ServiceNow or Remedy to manage change workflows.
• Process Maturity & Automation: Drive continuous improvement by analyzing change metrics, reducing change-related incidents, and optimizing governance automation.

Responsibilities

• Own and govern the enterprise IT Change Management process, ensuring alignment with ITIL standards, organizational policies, and compliance controls.
• Review and evaluate Requests for Change (RFCs) for completeness, risk levels, business impact, testing validation, and backout plan readiness.
• Coordinate change schedules and maintenance windows across teams to prevent scheduling conflicts and minimize business disruption.
• Lead and facilitate Change Advisory Board (CAB) meetings, presenting change risks, dependencies, implementation strategies, and emergency change requests.
• Evaluate operational, technical, and security risks associated with proposed changes, escalating high-risk items to senior leadership when necessary.
• Communicate planned maintenance activities, major changes, and service outages to business units and technical stakeholders.
• Collaborate closely with Incident, Problem, Release, and Configuration Management teams to maintain operational stability and service continuity.
• Develop, monitor, and report on Change Management KPIs, metrics, and executive dashboards.
• Perform post-implementation reviews, analyzing failed or unauthorized changes to identify root causes and drive process improvements.
• Support internal and external compliance audits by maintaining complete change documentation, approval records, and evidence.

Qualifications

Core Technical & Governance Requirements

• Professional Experience: Minimum 5+ years of dedicated experience in IT Service Management (ITSM), IT Operations, Release Management, or IT Change Management.

Enterprise Technology Scope

• Proven experience managing technology changes across large-scale enterprise environments, including cloud, infrastructure, networking, applications, and cybersecurity.

Governance & Facilitation

• Demonstrated experience facilitating governance forums, leading CAB meetings, and coordinating multi-disciplinary stakeholder groups.

ITSM Tooling

• Hands-on experience working with ServiceNow, BMC Remedy, or equivalent ITSM platforms.

ITIL Mastery

• Strong practical understanding of ITIL Change, Incident, Problem, and Asset Management processes.

Education

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field (or equivalent combination of education and experience).

Preferred Certifications & Assets

• ITIL Certification: ITIL Foundation or ITIL Managing Professional certification is strongly preferred.
• Change Management Designation: Formal Change Management certifications (e.g., Prosci) are considered valuable assets.

Soft Skills & Delivery Attributes

• Analytical Risk Assessment: Exceptional analytical and problem-solving capabilities to evaluate complex technical change risks systematically.
• Communication & Collaboration: Strong verbal, written, and presentation skills to articulate technical change impacts clearly to both technical teams and executive leadership.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [e-mail] to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.