IT Change & Release Analyst

AGLC; Edmonton; On-site; CAD 70,000 - 90,000; Full time

Job summary

A provincial organization in Canada is seeking a skilled ITSM Analyst to manage Change and Release Management programs. The role includes reviewing documentation, developing reports using Power BI, and coaching IT staff. Candidates should have a degree in Computer Science, ITIL certification, and at least 3 years of experience in IT Service Management. This position offers an opportunity to enhance service delivery and mentor team members in a supportive environment.

Qualifications

• Minimum of 3 years of experience in IT Service Management or IT Governance.
• Ability to communicate effectively and collaborate seamlessly with business units.
• Preferred: ITIL Expert certification.

Responsibilities

• Review and enhance Change Management support documentation.
• Develop and maintain Release Management documentation.
• Create and distribute performance reports for senior management.

Skills

ITIL 4 Foundation Certification

Power BI experience

Communication

Technical expertise in IT service management

Collaboration with business units

Education

Degree in Computer Science or related discipline

Tools

Power BI

Job description

A provincial organization in Canada is seeking a skilled ITSM Analyst to manage Change and Release Management programs. The role includes reviewing documentation, developing reports using Power BI, and coaching IT staff. Candidates should have a degree in Computer Science, ITIL certification, and at least 3 years of experience in IT Service Management. This position offers an opportunity to enhance service delivery and mentor team members in a supportive environment.