Project Manager/Leader - Senior (HYBRID) JP227

Pathlion; Toronto; On-site; CAD 100,000 - 150,000; Full time

Job summary

Pathlion is seeking an experienced Project Manager with a strong technical background in ServiceNow to lead IT initiatives for Ontario public sector clients. You will manage complex projects, focusing on delivering enhanced financial systems and service delivery while coordinating offshore teams to meet timelines.

The ideal candidate brings 5+ years in IT project management, hands-on ServiceNow experience, and deep knowledge of Ontario financial processes.

Qualifications

• 5+ years of IT project management experience, preferably in the public sector.
• Experience with ServiceNow implementation or enhancements.
• Knowledge of public sector financial systems, budgeting, and reporting in Ontario or other Canadian jurisdictions.
• Strong track record of managing offshore development teams.
• Familiarity with Agile, Waterfall, or Hybrid methodologies.
• Excellent communication, stakeholder engagement, and conflict resolution skills.

Responsibilities

• Lead end-to-end project management for IT initiatives involving ServiceNow implementations, integrations, and enhancements.
• Manage financial systems projects aligned with Ontario public sector policies and regulatory requirements.
• Develop and maintain project plans, timelines, budgets, and resource allocations.
• Liaise between business stakeholders, technical teams, and offshore delivery centers.
• Coordinate offshore development and support teams to align with goals and timelines.
• Monitor risks and issues; implement mitigation strategies for successful delivery.
• Provide regular updates to senior leadership and public sector clients via reports and dashboards.
• Ensure deliverables comply with Ontario government standards, procurement rules, and data privacy regulations.

Skills

Project management

Offshore team leadership

Stakeholder engagement

Agile methodologies

Risk management

Education

PMP or PRINCE2 Certification

ITIL Certification

Tools

ServiceNow

Job description

ob Summary:

We are seeking a skilled Project Manager with a strong technical background in ServiceNow, a solid understanding of financial systems within the public sector, and experience managing offshore project teams. This role will focus on delivering complex IT projects that enhance service delivery and financial operations for public sector clients in Ontario.

Key Responsibilities:

• Lead end-to-end project management for IT initiatives involving ServiceNow implementations, integrations, and enhancements.
• Manage financial systems projects aligned with Ontario public sector policies and regulatory requirements.
• Develop and maintain comprehensive project plans, timelines, budgets, and resource allocations.
• Serve as the liaison between business stakeholders, technical teams, and offshore delivery centers.
• Oversee and coordinate the work of offshore development and support teams to ensure alignment with project goals and timelines.
• Monitor project risks and issues; implement mitigation strategies to ensure successful delivery.
• Provide regular updates to senior leadership and public sector clients through status reports, dashboards, and executive briefings.
• Ensure all deliverables comply with Ontario government standards, procurement rules, and data privacy regulations.

Required Qualifications:

• 5+ years of project management experience in IT, preferably in the public sector.
• Proven experience with ServiceNow implementation or enhancement projects.
• Knowledge of public sector financial systems, budgeting, and reporting processes in Ontario or other Canadian jurisdictions.
• Strong track record of successfully managing offshore development teams.
• Familiarity with project management methodologies (Agile, Waterfall, or Hybrid).
• Excellent communication, stakeholder engagement, and conflict resolution skills.

Preferred Qualifications:

• PMP or PRINCE2 Certification.
• ITIL certification, particularly with focus on ServiceNow modules (e.g., ITSM, ITOM, CSM).
• Experience working with Ontario government ministries, agencies, or Crown corporations.
• Knowledge of public procurement processes and vendor management.