ServiceNow Transformation Project Manager

BDO Canada

Toronto

On-site

CAD 84,000 - 128,000

Full time

5 days ago

Be an early applicant

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Job summary

BDO Canada is seeking a Project Manager, ServiceNow to lead delivery of ITSM/CSM transformations for clients. You will manage initiation through deployment, coordinate architects, consultants, developers, and client stakeholders to drive governance and successful outcomes in ServiceNow programs.

This role emphasizes stakeholder management, change adoption, and continuous improvement, with a focus on delivering on time, within scope, and aligned to business objectives across complex ServiceNow

Qualifications

5+ years of experience managing technology, enterprise application, digital transformation, or service management projects.
Experience leading ServiceNow implementation, enhancement, upgrade, or transformation initiatives.
Strong understanding of ServiceNow ITSM and/or Customer Service Management (CSM).
Experience managing project scope, budgets, resources, timelines, risks, and stakeholder expectations.
Knowledge of Agile, Waterfall, and hybrid project delivery methodologies.
Strong understanding of ITIL principles and service management best practices.
Proven experience managing cross-functional teams across business and technical environments.
Experience supporting ServiceNow platform transitions from legacy service management solutions.
Strong facilitation, leadership, presentation, and stakeholder management skills.
Experience working directly with executive, operational, and technical stakeholders.

Responsibilities

Lead ServiceNow implementation and transformation projects through all phases of the project lifecycle.
Develop and manage project plans, schedules, budgets, resource allocations, governance documentation, and delivery roadmaps.
Manage project scope, timelines, risks, dependencies, issues, and change requests while maintaining alignment to business objectives.
Establish project governance frameworks and reporting mechanisms to ensure transparency and accountability across stakeholders.
Facilitate project status meetings, steering committees, executive updates, workshops, and stakeholder forums.
Coordinate activities across client teams, ServiceNow architects, consultants, developers, QA teams, and operational stakeholders.
Ensure project deliverables meet quality expectations and align with client requirements and ServiceNow leading practices.