IT Analyst

COFOMO; Montreal (administrative region); On-site; CAD 60,000 - 90,000; Full time

Job summary

COFOMO is seeking an IT Analyst in Montreal to support Virtual Architecture and Technology Governance. The role acts as liaison between business users and IT teams, ensuring effective issue management and knowledge transfer.

You will help optimize services, analyze risks, and document analyses and deliverables while collaborating with technology partners and stakeholders across projects.

Qualifications

• Strong analytical and problem-solving abilities.
• Excellent verbal and written communication skills.
• Ability to engage with business users and IT teams.

Responsibilities

• Act as the primary intermediary between business users and IT teams.
• Maintain field presence to understand user needs and respond effectively.
• Serve as the main contact for analysis, monitoring and resolution of issues.
• Manage incidents and requests by prioritizing, coordinating and resolving them.
• Communicate effectively with users, stakeholders and technology partners.
• Support teams in defining needs, analyzing issues and assessing risks.
• Produce documentation, analyses, and deliverables for knowledge transfer.
• Identify opportunities to improve performance, availability, and efficiency of services.
• Participate in continuous improvement of organizational processes and tools.
• Provide consulting expertise in service management and problem analysis.

Skills

Analytical thinking

Excellent communication

Customer service

Job description

# IT AnalystMontrealVirtualArchitecture and Technology GovernanceApplyWith over 30 years of recognized expertise, COFOMO is now a leading Canadian consulting firm specializing in digital and artificial intelligence. Supported by more than 3,000 experts, 10 Centers of Excellence, and 4 offices across the country, we are uniquely positioned to successfully guide our clients through their transformations. Both strategic and tactical, we help organizations across a wide range of industries thrive in today’s rapidly evolving world.## Our promiseHelp our clients succeed and maximize the impact of their transformation initiatives, turning them into powerful drivers of growth and innovation.## Job description* **Here is a brief overview of the tasks and responsibilities that will fall to you:*** Act as the primary intermediary between business users and information technology teams;* Ensure a field presence in order to understand the needs of users and respond to them effectively;* Serve as the main point of contact for the analysis, monitoring and resolution of operational and technological issues;* Manage incidents and requests by prioritizing, coordinating and resolving them;* Maintain effective communication between users, stakeholders and technology partners;* Support teams in defining needs, analyzing issues and assessing the risks and benefits associated with technological solutions;* Produce documentation, analysis, reports and deliverables required for knowledge transfer;* Identify opportunities for improvement to optimize the performance, availability, and efficiency of services;* Participate in the continuous improvement of organizational processes and tools;* Provide consulting expertise in service management, problem analysis and practice improvement;* Leverage your analytical, communication, and customer service skills to support operations.* **The profile we are looking for is as follows:*** Act as the primary intermediary between business users and information technology teams;* Ensure a field presence in order to understand the needs of users and respond to them effectively;* Serve as the main point of contact for the analysis, monitoring and resolution of operational and technological issues;* Manage incidents and requests by prioritizing, coordinating and resolving them;* Maintain effective communication between users, stakeholders and technology partners;* Support teams in defining needs, analyzing issues and assessing the risks and benefits associated with technological solutions;* Produce documentation, analysis, reports and deliverables required for knowledge transfer;* Identify opportunities for improvement to optimize the performance, availability, and efficiency of services;* Participate in the continuous improvement of organizational processes and tools;* Provide consulting expertise in service management, problem analysis and practice improvement;* Leverage your analytical, communication, and customer service skills to support operations.