Case Manager

COFOMO; Montreal (administrative region); Hybrid; CAD 70,000 - 110,000; Full time

Job summary

COFOMO in Montreal is seeking an experienced Case Manager to coordinate development files, liaise between operational teams, business partners and technology stakeholders, and ensure timely delivery. This hybrid role requires strong coordination and governance capabilities across multiple institutions.

You will analyze impacts of changes, prepare management reports, and support decision-making while promoting practical technology solutions and clear communication.

Qualifications

• Experience coordinating files, projects or tech initiatives.

Responsibilities

• Coordinate multiple institutions and stakeholders with interdependencies.
• Prepare presentations and reports for managers and decision-making bodies.
• Analyze organizational, operational and technological impacts of changes.
• Support teams in implementing initiatives and facilitating decisions.

Skills

File coordination

Project management

Technology initiatives

Tools

Microsoft 365

Exchange Online

Microsoft Entra ID

Teams

Outlook

SharePoint

OneDrive

Active Directory

Job description

# Case ManagerMontrealHybridAdministrative RolesApplyWith over 30 years of recognized expertise, COFOMO is now a leading Canadian consulting firm specializing in digital and artificial intelligence. Supported by more than 3,000 experts, 10 Centers of Excellence, and 4 offices across the country, we are uniquely positioned to successfully guide our clients through their transformations. Both strategic and tactical, we help organizations across a wide range of industries thrive in today’s rapidly evolving world.## Our promiseHelp our clients succeed and maximize the impact of their transformation initiatives, turning them into powerful drivers of growth and innovation.## Job descriptionHere is a brief overview of the tasks and responsibilities that will fall to you:* Plan, coordinate and follow up on development files with technical teams, institutions, communications managers and governance bodies;* Act as an intermediary between operational teams, business partners and technology stakeholders;* Organize the activities necessary to carry out the work and ensure that deadlines are met;* Harmonize the interventions of the different institutions and the stakeholders involved;* Supervise change management activities and support accountability;* Analyze the organizational, operational and technological impacts associated with the proposed changes;* Follow up on action plans, risks, issues and dependencies related to the files entrusted to you;* Prepare presentations, reports and follow-up documents for managers and decision-making bodies;* Support the teams in the implementation of initiatives and facilitate decision-making;* Popularize technological issues among managers and non-technical stakeholders;* Contribute to the continuous improvement of coordination, communication and governance processes.The profile sought is as follows:* Have relevant experience in file coordination, project management or the implementation of technological initiatives;* Be proficient in Microsoft 365 services, administration, and licensing models;* Use Exchange Online, Microsoft Entra ID, Teams, Outlook, SharePoint, and OneDrive in an organizational environment;* Understand the links between identity services, synchronization with Active Directory, shared boxes, and groups;* Know the mechanisms for managing email addresses, including primary addresses, aliases and login credentials;* Distinguish the email address from the user's primary identifier and assess the impact on the services concerned;* Apply the rules of nomenclature, deal with homonymy situations and supervise periods of double addressing;* Assess the impact of addressing changes on applications, vendors, and technology services;* Simultaneously coordinate multiple institutions and stakeholders in a context with many interdependencies;* Clearly explain technical issues to managers and non-specialized teams;* Demonstrate autonomy, rigor, organization and transversal leadership.