Senior Computer Technician - Office Automation Component

COFOMO; Montreal (administrative region); Hybrid; CAD 52,000 - 76,000; Full time

Job summary

COFOMO, Montreal-based IT consulting firm, seeks a Senior Computer Technician for office automation and hybrid work. The role covers front-line support, deployment projects, and ongoing IT operations within Microsoft 365, Active Directory, and network services.

Strong customer service and documentation are essential. You will engage in networked environments including Citrix and VMware, support multiple platforms, and collaborate with stakeholders to improve IT processes.

Qualifications

• College diploma in computer science or equivalent.
• Experience with computers, tablets, printers, and peripherals.
• Proficient in deploying software and applications.
• Experience with ticketing and service request management.
• Strong customer service and documentation skills.
• Knowledge of IT architectures and infrastructures.

Responsibilities

• Provide front-line support to users for workstations, printers, mobile devices, and IT equipment.
• Collaborate on deployment, migration and implementation projects.
• Plan and carry out installation, configuration and support of computer equipment.
• Ensure compliance with policies, procedures and QoS during interventions.
• Maintain knowledge base and operational documentation.
• Coordinate activities with stakeholders and support teams.
• Resolve incidents and service requests within their area of expertise.
• Write procedures and technical guides.
• Assist in developing and improving working practices.
• Support level 1, 2 and 3 technical issues.

Skills

Technical support

Customer service

Incident management

IT documentation

Collaboration

Education

College diploma in computer science

Tools

Microsoft 365

Lotus Notes

Citrix

VMware

Terminal Server

Unix

Active Directory

DNS

DHCP

Ticketing system

Job description

# Senior Computer Technician - Office Automation ComponentMontrealHybridCloud and InfrastructureApplyWith over 30 years of recognized expertise, COFOMO is now a leading Canadian consulting firm specializing in digital and artificial intelligence. Supported by more than 3,000 experts, 10 Centers of Excellence, and 4 offices across the country, we are uniquely positioned to successfully guide our clients through their transformations. Both strategic and tactical, we help organizations across a wide range of industries thrive in today’s rapidly evolving world.## Our promiseHelp our clients succeed and maximize the impact of their transformation initiatives, turning them into powerful drivers of growth and innovation.## Job description**Here is a brief overview of the tasks and responsibilities that will fall to you:*** Provide front-line support to users for workstations, applications, printers, mobile devices, and other IT equipment;* Collaborate on projects for the deployment, migration and implementation of technological solutions;* Plan and carry out interventions related to the installation, configuration and support of computer equipment;* Ensure compliance with policies, procedures and quality of service standards during technical interventions;* Ensure the efficiency and continuous improvement of IT support processes;* Act as an advisory resource to the first and second level support teams;* Write procedures, technical guides and operational documentation;* Maintain the knowledge base and information repositories;* Coordinate technological activities with the various stakeholders;* Participate in the development and improvement of working practices and methods;* Resolve incidents and service requests within their area of expertise.**The profile we are looking for is as follows:*** Hold a college diploma in computer science or recognized equivalent training;* Have relevant experience with computers, tablets, printers and other computer peripherals;* Carry out software and application deployment activities;* Use call and service request management tools as well as good customer service practices;* Adequately document interventions in a ticketing system;* Leverage automated deployment tools in distributed technology environments;* Proficient in Microsoft 365, Microsoft Office, Lotus Notes and collaboration tools;* Administer Active Directory as well as network services such as DNS and DHCP;* Understand IT architectures and infrastructures;* Work in Citrix, VMware, Terminal Server and Unix environments;* Provide level 1, 2 and 3 technical support;* Apply standards, procedures and practices in an IT support environment;* Demonstrate autonomy, rigor, organization and an excellent sense of customer service.