Internal Service Advisor

CanadaOne Auto Group Inc.; Toronto; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Full benefits

Employee Assistance Program

Collaborative environment

Job summary

CanadaOne Auto Group Inc. in Toronto, Ontario is seeking an Internal Service Advisor to coordinate internal repair orders for the sales department and manage sublets.

You will write repair orders, generate estimates, track progress, and ensure timely dispatch to technicians, while keeping managers informed.

The role requires strong Excel and Outlook skills, a valid driver’s license, and a post-secondary education; post-secondary preferred.

Qualifications

• Write internal service repair orders for used cars and generate estimates.
• Track repairs and update sales/service managers on progress.
• Experience with DMS systems is a plus (Reynolds/Ignite, I-Recon).
• Strong Excel and Outlook skills are required.

Responsibilities

• Create repair orders and dispatch work to technicians.
• Follow up on repairs and inform managers of progress and issues.
• Inspect repairs for quality and ensure completion before delivery.
• Coordinate with parts, sublets, and recalls as needed.
• Communicate with detail and booking teams to keep timelines.

Skills

Excel

Outlook

Valid driver’s license

Customer service mindset

Education

Post-secondary education preferred

High school diploma

Tools

Reynolds/Ignite

I-Recon

Job description

Location is currently seeking an Internal Service Advisor to join our team of customer focused professionals within our high volume and process-driven dealership.

Purpose/Summary of Position:

This role is responsible for coordinating internal repair orders for the sales department on new vehicle deliveries and used vehicle reconditioning, and organizing necessary sublets.

Job Responsibilities

• Responsible for writing internal service repair orders for used cars, creating estimates, ensure work is being dispatched into the shop for the technician to work on, and/or sublet repairs when necessary
• Follow up on each repair and keep sales managers and service managers informed of progress
• Inspect repair quality and ensure that all work is complete
• Keep Service Manager informed of all problems and potential problems
• Follow the process with used vehicle log and other software, outlook, excel.
• Backup advisor support/greeter for service department as required.
• Ordering parts and following up on special orders for delivered vehicles with the booking team.
• Writing safety certificates for sales upon vehicle sale.
• Communicate with technicians on open work orders.
• Coordinate with detail department on deliveries.
• Coordinate with the tower operator to ensure vehicles are completed in a timely manner.
• Ensure recall is performed on new and used vehicles prior to delivery.

Required Qualifications:

Our ideal candidates understand that customers have a choice in where they purchase and service their vehicles, and therefore demonstrate a commitment delivering unparalleled service to show our customers real value for their hard-earned money.

• Strong Microsoft excel and outlook skills
• Valid driver’s license
• Post-secondary education preferred
• Knowledge of DMS systems: Reynolds/Ignite, I-Recon preferred but not required
• General knowledge of the automotive industry, preferably Ford/Domestic products preferred not required.

Candidates must possess:

• Valid driver’s license
• Minimum High School Diploma
• Post-Secondary Education Preferred

Why We’re Awesome:

• Commitment to an exceptional employee experience
• Full benefit programs & competitive compensation plans
• Employee and Family Assistance Program
• Collaborative work environment & group support

Location is an equal opportunity employer which values diversity in the workplace. If you require accommodation in order to participate in the hiring process, please contact us at (location's phone number) or [e-mail] to make your needs known in advance.