Service Advisor

Gateway Toyota; Edmonton; On-site; CAD 55,000 - 70,000; Full time

Benefits offered by this job

Benefits Package for permanent staff

Great team atmosphere

Friendly environment

Job summary

Gateway Toyota seeks an Internal Service Advisor to coordinate service and repairs for vehicles being traded, purchased, or reconditioned. You will work closely with the New & Used Vehicle Sales Departments to keep vehicles moving smoothly from inspection to delivery.

The role requires strong organization, outstanding communication, and the ability to manage multiple vehicles and deadlines in a fast-paced dealership environment. A collaborative, customer-focused mindset is essential.

Qualifications

• Detail-oriented with strong follow-up skills.
• Comfortable in a fast-paced dealership environment.
• Excellent communication with Sales, Technicians, Parts, and Management.

Responsibilities

• Act as the primary liaison between Service and New & Used Vehicle Sales.
• Coordinate inspections and service requirements for trade-ins and purchased vehicles.
• Review technician findings and determine repairs and maintenance.
• Prepare and maintain internal repair orders and communicate estimates to Sales.
• Ensure timely status updates and completion timelines to Sales and Management.
• Obtain authorization for additional work and coordinate with parts and detailing teams.
• Maintain smooth workflow to keep vehicles moving through reconditioning and delivery.

Skills

Organizational skills

Communication

Multitasking

Team player

Detail-oriented

Customer service

Tools

Repair order software

Dealership computer systems

Job description

Gateway Toyota is looking for anInternalService Advisor.

We are looking for a detail-oriented, organized, and team-focused Internal Service Advisor to work closely with our New and Used Vehicle Sales Departments.

The Internal Service Advisor is responsible for coordinating the service and repair needs of vehicles being traded, purchased, reconditioned, and prepared for sale or delivery . This position plays an important role in keeping vehicles moving efficiently through the Service Department while ensuring Sales has clear and timely communication about vehicle status, required repairs, costs, and completion timelines.

Key Responsibilities

• Act as the primary point of contact between the Service Department and New & Used Vehicle Sales Departments.
• Coordinate inspections and service requirements for trade-in and purchased vehicles.
• Review technician findings and determine required repairs and maintenance.
• Prepare and maintain accurate internal repair orders.
• Communicate repair requirements, estimates, and completion timelines to Sales.
• Obtain appropriate authorization for additional work.
• Coordinate with technicians, parts, detail, and Sales to keep vehicles moving through the reconditioning process.
• Monitor vehicles throughout the repair process and follow up on outstanding work.
• Prioritize work based on vehicle delivery dates and Sales Department requirements.
• Ensure vehicles are properly serviced and ready for sale or customer delivery.
• Track and communicate vehicle status from initial inspection through completion.
• Assist with warranty or manufacturer-related repairs when applicable.
• Ensure all required documentation is complete and accurate.
• Identify additional maintenance or repairs that should be addressed before a vehicle is sold.
• Maintain clear communication regarding delays, parts availability, unexpected repairs, and changes to estimated completion times.
• Help maintain an efficient workflow between Sales and Service.
• Provide exceptional internal customer service to Sales while maintaining a professional and positive working relationship with the Service team.

What We're Looking For

The ideal candidate will be:

• Highly organized and able to manage multiple vehicles and priorities at once.
• Detail-oriented with strong follow-up skills.
• Comfortable working in a fast-paced dealership environment.
• An excellent communicator who can effectively work with Sales, Technicians, Parts, and Management.
• Confident discussing vehicle repairs, maintenance, and recommendations.
• Able to prioritize urgent work and manage changing deadlines.
• Comfortable using dealership computer systems and repair order software.
• Reliable, professional, and accountable.
• A strong team player who understands the importance of keeping vehicles moving through the dealership efficiently.

Previous Service Advisor, Automotive Technician, Parts, or dealership experience is an asset.

Why Work for Gateway Toyota:

• As a team we strive for the best Customer Experience for our customers.
• Great Team Atmosphere
• Friendly Environment
• Benefits Package for Permanent Staff

We do thank all applicants in advance, but only those selected for an interview will be contacted. Thank you for your interest!