Service Advisor

Golden Mile Chrysler; Toronto; On-site; CAD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive base salary + bonus

Comprehensive benefits

Professional development

Employee purchase program

Retirement savings plan

Employee assistance program

Employee perks program

Good Life Fitness corporate discount

Discounted home & auto insurance

Job summary

Golden Mile Chrysler in Toronto is seeking a Service Advisor to join our team. You will be the first point of contact for customers in the Service department, guiding them on maintenance and building lasting relationships.

You will be trained on dealership processes and service software, working with parts and service teams to ensure outstanding customer experiences. Hours are typically day shifts with occasional evenings or weekends; a High School Diploma is required, and Chrysler service

Qualifications

• Must have customer service experience and a team-oriented mindset.
• Strong attention to detail and reliable problem-solving abilities.
• Excellent communication and interpersonal skills are essential.
• Ability to learn dealership processes and software quickly.

Responsibilities

• Be the first point of contact for customers in the Service department.
• Advise customers on best practices for vehicle maintenance.
• Collaborate with sales, service appointment coordinators and technicians to deliver outstanding service.
• Provide a personalized service experience to foster customer loyalty.

Skills

Customer service

Collaboration

Attention to detail

Communication

Interpersonal skills

Self-starter

Product knowledge

Education

High School Diploma or equivalent

Job description

Golden Mile Chrysler is looking for a Service Advisor to join our team!

Service Advisors are the first point of contact for customers coming in to our Service department, and build lasting relationships with their customers, advising them on the best practices for keeping their vehicles safe and properly maintained. Service Advisors work with our sales team, service appointment coordinator and experienced technicians to provide the outstanding service that our customers have come to expect.

Youwill be fully trained on all of the processes and software they will be using, including the overall aspects of the parts and service departments of the dealership; learning about each department in the dealership to understand how they all work together. Training will be received on the various parts and service related tasks. Service Advisors are responsible for executing service processes with diligence, customer service and safety in mind. They are required to provide each customer with a personalized service experience in order to foster excellent relationships. Service Advisors provide the customer with an experience that earns the right to their business.

The working hours for this position will be usually day shifts with occasional weekends or evening shifts.

The minimum schooling requirement is a High School Diploma or equivalent.

Experience in Chrysler automotive customer service is preferred, however not mandatory

What do I need?

Candidates successful in this position possessthe following characteristics:

• Being a collaborative professional who promotes teamwork and works cohesively within a team-oriented environment
• Experience in Customer service
• Excellent computer skills
• Attention to detail
• Outgoing, enthusiastic and self-starter person
• Interpersonal skills and conflict resolution skills
• Product knowledge and the ability to explain and train based on the content.

Compensation:

• Competitive base salary with bonus component
• Comprehensive Benefits Package
• Professional Development and Training Opportunities
• Employee Purchase Program
• Retirement Savings Plan
• Employee & Family Assistance Program
• Employee Perks Program
• Corporate Discounted Membership with GoodLife Fitness
• Discounted Home & Auto Insurance

The Palladino Auto Group welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

For more information, please visit: www.palladinoautogroup.com