Integration Engineer

Miovision Technologies, Inc.; Kitchener; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading technology company in the Region of Waterloo is seeking an Integration Engineer. This role involves delivering custom integrations between platforms and customer systems, with ongoing technical support. Ideal candidates have 5+ years in engineering, strong networking knowledge, and customer-focused skills. The position offers comprehensive health benefits, RRSP matching, and unique vacation options.

Benefits

Comprehensive health benefits

RRSP matching

Flexible vacation policy

Remote work allowance

Qualifications

• 5+ years of engineering experience minimum.
• Strong understanding of networking concepts and technologies.
• Experience with customer support and technical training.

Responsibilities

• Develop and deliver custom solutions to meet customer requirements.
• Integrate hardware with cloud APIs.
• Provide ongoing technical support and training to customers.

Skills

Problem solving

Root cause analysis

Customer-first mindset

Technical communication

Prioritization

Education

Bachelor's degree in engineering or technical field

Tools

Postman

Swagger

VS Code

WireShark

Job description

At Miovision, we’re unlocking transportation networks that move you. Our vision and mission is to enable smart, fast, safe communities that simply flow, as we drive the Intelligent Mobility Revolution. Backed by the world’s most advanced traffic AI, Miovision’s innovations in traffic signal planning and operations are making it possible for cities to improve the transportation experience for drivers, cyclists and pedestrians.

Our values drive us. They’re at the core of everything we do. If they align with yours, proceed through the GREEN light!

All in to win: We're driven by a winning mindset, approaching every challenge with intensity, clarity, and speed.

One Miovision: We succeed as one team, uniting diverse talents, building on trust, and putting our shared mission before ego.

Be better every day: We're committed to continuous growth, staying curious, building mastery, and embracing challenges as learning opportunities.

Make it happen: We are proactive and results-driven, taking ownership, acting with urgency, and focusing on solutions that deliver real impact.

Earn the customer: We are deeply customer-centric, focused on earning our customers' partnership every day by delivering exceptional experiences that drive their success.

Position Summary

Customer Projects and Implementation at Miovision is looking for an Integration Engineer to join our world class customer implementation team. Through best practices and solid technical skills we ensure our technology implementations exceed customer expectations, meet internal business needs, and drive a culture of Earning Our Customers every day.

Our Integration Engineer meets customer needs by building custom integrations between the Mio1 platform and our customer’s hardware and software systems. This role is critical to the Miovision Implementation and Sales teams, executing custom technical solutions in breakthrough technology.

Key Duties & Responsibilities

• Develop and deliver custom solutions to meet customer’s requirements.
• Responsible for integration activities for including both on hardware (modem) and cloud APIs.
• Performs technical review of 3rd party technical documents design and coordinates as needed with Miovision and 3rd party engineering teams.
• Collaborates with customer teams to ensure project technical needs are met.
• Performs ongoing system support for customers after project closeout as required.
• Develops a thorough understanding of and intelligently communicates Miovision’s product and technology portfolio to customers.
• Participates in the field-testing activities required for integration projects and/or new product launches.
• Provides ongoing technical support, training, and customer service as needed.
• Writes technical documents including installation manuals, troubleshooting guide, customer requirements, and integration and/or product customization procedures.
• Trains fellow employees in the use, configuration and validation of our systems.
• Identifies improvements and automation collaborating with engineering and product management.
• Translates technical requirements from customer to Miovisions’s product development team to implement appropriate solutions.
• Performs other related duties as assigned.
• Travel of up to 5% in North America.

Experience Required

• Demonstrates a broad experience of problem solving and root cause analysis to solve difficult or complex problems
• Programming
  • Python
  • LUA scripting
• Networking, including general routing and cellular connectivity
• Experience with 12 and 24 volt hardware I/O requirements
• Familiarity with basic I/O circuits including use of resistors, diodes, and relays
• Technologies
  • Websockets
  • MQTT
  • REST API
• Tools
  • Postman
  • Swagger
  • VS Code
  • WireShark
• Demonstrates customer first qualities in all areas of focus
• Demonstrates experience in network and IT setup for complex ITS or technology projects.
• Experience setting up VPNs between organizations
  • AWS Site-to-Site VPN
  • VPN terminology and troubleshooting
  • Familiarity with Cisco, Palo Alto, SonicWall firewalls a plus, but not required
• Experience creating Virtual Machines within multiple VM environments
• Mobile Router Configuration/troubleshooting
• Network troubleshooting
• Proficiency with
  • Open VPN
  • Chef Server
  • SSH
  • AWS/VPC
  • SQL
• Demonstrates ability to effectively prioritize and execute tasks in a high-pressure environment
• Sets high expectations for results and sets a personal example of accountability
• Actively experiments with innovative methods to solve problems
• Ability to quickly grasp new technology including electrical, cloud computing and networking concepts
• Demonstrates ability to use customer insights to identify and exceed customer needs
• Consistently makes decisions based on sound judgment, core ethics, and company values, regardless of circumstances and pressure while driving for successful customer and company outcomes
• Previous experience in traffic, ITS, public safety, and/or transit industry is valued.
• 5+ years of engineering experience minimum.
• Bachelors or 4-year degree (engineering or technical field).

Your Rewards & Well-being

We invest in our team with benefits designed for modern life and true work-life balance.

• Comprehensive Coverage: Your well-being is covered from day one with comprehensive health benefits, 24/7 virtual healthcare access, and dedicated wellness programs.
• Financial Future: Build for tomorrow with our RRSP Matching Plan and share in the company's success through our Variable Incentive Plan.
• Time to Recharge: Truly unplug with our unique Mio-Days (we turn every long weekend into a 4-day weekend!), a December holiday shutdown, and a flexible vacation policy.
• Work & Life Support: We support you with flexible work options, an internet subsidy, a remote work allowance, and enhanced leave for new parents.

Sound like your next adventure? Apply now and let's start building together!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please indicate if you require accommodation on your application, and our team will work with you to meet your accessibility needs.

PLEASE BE AWARE OF FRAUD: Applicants interested in applying for roles at Miovision should apply directly via the details provided on our careers page. We communicate directly with applicants and will not request banking information, payment, or fees during any point of the recruitment process. We do not conduct interviews via text message. If you suspect that a third party is impersonating Miovision or requesting payment for recruitment on behalf of Miovision, please alert us via [e-mail].

To all recruitment agencies: Miovision does not accept agency solicitation or resumes. Please do not forward resumes to our HR alias e-mail address, to any Miovision employee, or to other Miovision e-mail addresses. Miovision will not pay any fees related to unsolicited resumes.