Intake Coordinator II — Wheelchair Services

Manitoba Possible.; Winnipeg; On-site; CAD 33,000 - 40,000; Full time

Job summary

Manitoba Possible in Winnipeg is seeking an Intake Clerk II to support Wheelchair Services. The role performs data entry, administrative tasks, and scheduling to ensure a smooth intake flow for clients.

You will prepare electronic work orders, prioritize service requests, coordinate repairs and deliveries, and communicate with clients, prescribers, and the service team. Requirements include a high school diploma, computer literacy, and strong customer service; French is an asset.

Qualifications

• High School Diploma required.
• Knowledge/experience with computers including customized databases.
• Typing speed of 30–45 wpm.
• Customer service experience.
• Scheduling and administrative training or experience an asset.
• French language an asset.

Responsibilities

• Receives service requests including repairs, parts delivery, or wheelchairs to new clients.
• Enters intake data into the database and prepares electronic work orders.
• Schedules and organizes repairs, deliveries, and annual maintenance.
• Prioritizes urgent and emergency calls and referrals.
• Provides client support and effective communication with clients and prescribers.
• Maintains relations with prescribers and internal service department.
• Backs up reception and inventory tasks.
• Tracks and analyzes demographic and service data for reports.
• Reviews procedures and policies for efficiency improvements.
• Participates in training sessions for prescribers.

Skills

Data entry

Scheduling

Customer service

Administrative support

Database experience

French asset

Education

High School Diploma

Job description

Manitoba Possible in Winnipeg is seeking an Intake Clerk II to support Wheelchair Services. The role performs data entry, administrative tasks, and scheduling to ensure a smooth intake flow for clients.

You will prepare electronic work orders, prioritize service requests, coordinate repairs and deliveries, and communicate with clients, prescribers, and the service team. Requirements include a high school diploma, computer literacy, and strong customer service; French is an asset.