Intake & Scheduling Specialist - Social Services

City of Windsor; Windsor; On-site; CAD 40,000 - 47,000; Full time

Job summary

City of Windsor is seeking an Intake Service Representative to support Employment & Social Services. You will perform general office duties, handle initial Employment Ontario applications, schedule appointments, screen inquiries, and maintain team records in a highly computerized environment.

The role requires a minimum Ontario secondary school diploma, 1+ year in customer service in social services, strong typing, and proficiency with Windows and Microsoft Office.

Qualifications

• Must have an Ontario Secondary School Graduation Diploma or Ontario Ministry of Education Equivalency.
• Must have over one (1) year of experience in Customer Service in a Social Services setting.
• Must have the ability to travel to off site locations with valid Driver's Licence if required; provide driver’s abstract where needed.
• Must have training and operating knowledge in Windows and the Microsoft Office Suite (Word, Excel, PowerPoint).
• Must have a minimum typing speed of 40 wpm.
• Must possess good verbal and written communication skills.
• The position is sedentary in nature.

Responsibilities

• General office duties in a highly computerized environment, including typing and processing initial Employment Ontario applications.
• Scheduling of appointments and responding to inquiries.
• Sorting data, inputting documents, and maintaining team records.
• Provide caseworker assistance and employment information to clients.
• Direct calls to staff, manage mail, and maintain files.
• Record team statistics and prioritize intake scheduling.
• Perform Health & Safety duties as outlined in policy.

Skills

Typing 40 wpm

Verbal & written communication

Education

Ontario Secondary School Diploma

Equivalency

Tools

Windows

Microsoft Office

Word

Excel

PowerPoint

Job description

City of Windsor is seeking an Intake Service Representative to support Employment & Social Services. You will perform general office duties, handle initial Employment Ontario applications, schedule appointments, screen inquiries, and maintain team records in a highly computerized environment.

The role requires a minimum Ontario secondary school diploma, 1+ year in customer service in social services, strong typing, and proficiency with Windows and Microsoft Office.