Intake Clerk II

Manitoba Possible.; Winnipeg; On-site; CAD 33,000 - 40,000; Full time

Job summary

Manitoba Possible in Winnipeg is seeking an Intake Clerk II to support Wheelchair Services. The role performs data entry, administrative tasks, and scheduling to ensure a smooth intake flow for clients.

You will prepare electronic work orders, prioritize service requests, coordinate repairs and deliveries, and communicate with clients, prescribers, and the service team. Requirements include a high school diploma, computer literacy, and strong customer service; French is an asset.

Qualifications

• High School Diploma required.
• Knowledge/experience with computers including customized databases.
• Typing speed of 30–45 wpm.
• Customer service experience.
• Scheduling and administrative training or experience an asset.
• French language an asset.

Responsibilities

• Receives service requests including repairs, parts delivery, or wheelchairs to new clients.
• Enters intake data into the database and prepares electronic work orders.
• Schedules and organizes repairs, deliveries, and annual maintenance.
• Prioritizes urgent and emergency calls and referrals.
• Provides client support and effective communication with clients and prescribers.
• Maintains relations with prescribers and internal service department.
• Backs up reception and inventory tasks.
• Tracks and analyzes demographic and service data for reports.
• Reviews procedures and policies for efficiency improvements.
• Participates in training sessions for prescribers.

Skills

Data entry

Scheduling

Customer service

Administrative support

Database experience

French asset

Education

High School Diploma

Job description

Salary Range: $33,262.00 To $39,791.00 Annually

We are

Manitoba Possible. We believe an inclusive and accessible society is possible. That is why we work together to eliminate barriers to full and equal participation. Manitoba Possible provides programs and services throughout the province. The way we do that is by working collaboratively, diversifying in every way possible, and innovating at every level.

You are

An Intake Clerk II. The Intake Clerk II performs a variety of data base, administrative, and scheduling functions in support of client intake at Wheelchair Services. The Intake Clerk II is responsible to provide an efficient flow of information for service by preparing, prioritizing, and scheduling work orders.

Your Role

• Receives service requests; including repairs, parts delivery, or parts to be mailed out, annual preventative maintenance, and from prescribers for the provision of wheelchairs to new clients.
• Enters data pertaining to intake function into database. Prepares electronic work orders initiating service provision, schedules and organizes repairs, delivery, annual preventative maintenance, exchange or pick up of wheelchairs by technicians, area and route in a manner which balances client availability, availability of parts and technician efficiency.
• Schedules and organizes all in house appointments for power wheelchair repairs and referrals by technician in a manner which balances client availability, availability of parts and technician efficiency.
• Trouble shoots daily conflicts in schedules, ensures urgent and emergency calls and referrals are given priority.
• Provides client support and effective communication by contacting clients directly for feedback and to address concerns.
• Maintains positive working relationship with prescribers as well as internal service department.
• Back up support to other functions, including reception duties, and inventory count.
• Tracks, analyses, and prepares reports on demographic and service elements.
• Monitors/reviews internal procedures and policies, including database and forms design; recommends changes to enhance efficiency and effectiveness of service provision and program operations.
• Participates and assists as required in training and orientation sessions provided to prescribers.

What You Know

• High School Diploma.
• Demonstrated knowledge and experience with computers including customized database.
• Typing speed of 30-45 wpm.
• Customer Service experience.
• Scheduling and administrative training or experience an asset.
• French language an asset.

We encourage candidates with disabilities and lived experience to apply as well as candidates from diverse backgrounds. Accommodations will be provided upon request throughout the selection process. This document is available in other formats upon request. Contact Human Resources at 204-975-3023 if you have a request. This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment. We appreciate all who apply, however only applicants selected for an interview will be contacted. Closing date is28 September 2026..