Inside Technical Sales Representative

Ryerson; Mississauga; On-site; CAD 50,000 - 74,000; Full time

Job summary

Ryerson Canada is seeking an Inside Technical Sales Representative for our Apogee Steel Fabrication location in Mississauga, ON. You will manage RFQs, interpret CAD files, assemble quotes, and maintain CRM while coordinating with sales, operations, quality, and outside service providers.

The role requires 1–3 years of metal industry sales or customer service, strong math skills, and familiarity with SAP and MS Office. An engineering degree is preferred; accommodations are available upon request.

Qualifications

• Paper/print reading and technical document interpretation are required.
• Experience with CAD/drafting is a plus.
• MS Office (Outlook, Word, Excel) proficiency is expected.
• Strong math skills and understanding of tolerances and specs are essential.

Responsibilities

• Handle inbound quotes (RFQs) and coordinate pricing and availability.
• Interpret CAD files, prints, and specs for accurate quotes.
• Maintain CRM with quotes and customer communications.
• Coordinate with sales, operations and quality departments to fulfill orders.
• Follow up with customers to ensure delivery and satisfaction.
• Support ongoing sales improvements and issue communication.

Skills

Print reading

CAD drafting

SAP

MS Office

Geometry / Math

Customer service

Sales experience

Education

Bachelor's degree in Engineering or equivalent

Tools

CRM

SAP

Job description

Welcome to Ryerson, where exceptional career opportunities await. As a leading provider of industrial metal products and services since 1842, we are committed to excellence and best-in-class customer service. Join our team and be a part of a legacy of excellence, where your contributions will be valued, and your development supported. Ryerson offers a dynamic, quality-focused, environment, ideal for advancing your career and making your mark in the metals industry.

Join our team as an Inside Technical Sales Representative, where you'll engage with customers via phone and email, collaborating with internal and external partners to meet their needs. You'll conduct technical sales briefings and research customer specifications to tailor product solutions.

This position is based out of our Apogee Steel Fabrication location in Mississauga, ON.

Roles and Responsibilities

• Manage inbound inquiries and requests for Quotes (RFQs)
• Interpret and qualify customer-provided documents such as prints, CAD files, and specifications
• Assemble accurate technical fabrication quotes, including pricing and availability
• Order entry and CRM maintenance to ensure accuracy
• Conduct pro-active customer follow ups and maintain accounts
• Manage part specific supply chains by utilizing internal and external processing assets to meet customer quality and delivery requirements
• Support contunous improvement initiatives across sales and operational functions
• Communicate issues, risks, delays or changes that could impact customer orders or operational performance
• Coordinate between departments - sales, operations, quality, outside service providers, shipping and receiving
• All other duties as assigned

Requirements

• High school diploma or GED required, Bachelor's degree in Engineering or equivalent preferred
• 1-3 years of sales experience in the metal industry
• 1-3 years experience in sales or customer service is an asset
• Print reading required. CAD or drafting experience a plus
• Must have a full understanding of tolerances, materials, specifications, and processing options
• Experience with SAP is highly preferred
• MS Office software skills required, including Outlook, Word, and Excel
• Working knowledge of geometry, strong math skills, and a technical aptitude

Ryerson Canada is an Equal Opportunity Employer. We are committed to representing the diverse communities we serve. That’s why we encourage applications from visible minorities, aboriginal people, women, and people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

Salary: $50,000-$74,0000 annually. A starting salary higher than $50,000 annually is based on a level of experience and education that significantly exceeds the minimum requirements and is commensurate with the compensation scale.

Ryerson Canada, Inc does not use AI to screen, assess or select applicants.

This posting is for an existing vacancy.