Customer Engagement Specialist

Ryerson; Hamilton; Hybrid; CAD 45,000 - 65,000; Full time

Job summary

Ryerson in Hamilton, Canada invites a Customer Engagement Specialist to ensure accurate order processing, nurture customer relationships, and perform proactive in-person sales calls. You will plan territory activity, train teammates, and help develop account plans while coordinating with operations to manage material inventory.

The role requires a high school diploma (bachelor's preferred) and 3–5 years of sales or industry experience, with proficiency in MS Office and knowledge of ERP systems.

Qualifications

• Three to five years of sales or industry experience.
• Solid understanding of product offerings, ERP systems, and markets served.
• General understanding of metal processes and products.
• Proficient in MS Office.

Responsibilities

• Plan territory and manage own resources.
• Assist in training new team members.
• Assist in creating account development plans.
• Perform inventory management for customer-specific material.
• Communicate with operations team and may represent production meetings.
• Occasional face-to-face customer interaction and negotiate terms.
• Other duties as assigned or changed by the company.

Skills

Sales experience

Education

High School diploma

Bachelor's degree

Tools

MS Office

ERP systems

Job description

Welcome to Ryerson, where exceptional career opportunities await. As a leading provider of industrial metal products and services since 1842, we are committed to excellence and best-in-class customer service. Join our team and be a part of a legacy of excellence, where your contributions will be valued, and your development supported. Ryerson offers a dynamic, quality-focused, environment, ideal for advancing your career and making your mark in the metals industry.

As a Customer Engagement Specialist, you will play a pivotal role in our team by ensuring that orders are processed accurately and efficiently with minimal assistance. Your expertise will help us develop a steady customer base, and your proactive approach will see you making impactful in-person sales calls.

Roles and Responsibilities

• Plans territory/account approach and manages own resources
• Assists in training new team members
• Assists in creating account development plans
• Performs inventory management for customer-specific material
• Communicates with operations team and may serve as a production meeting representative
• Occasional face-to-face customer interaction and moderate authority/opportunity to set and negotiate product/service terms
• All other duties as assigned or duties, responsibilities, and activities may change at any time with or without notice

Requirements

• High School diploma required, Bachelor's Degree is preferred
• 3-5 years prior sales or industry experience preferred
• Solid understanding of product offerings, ERP systems, and markets served
• General understanding of metal processes and products
• Proficient in MS Office
• Minimal travel required. Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected with advance notice

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex (including gender identity, sexual orientation or preference, and pregnancy), age, national origin, religion, disability or genetic information, marital status, status as a veteran, or any other federal, state or local protected class or artificial barrier.