Account Representative

Ryerson; Richmond; On-site; CAD 50,000 - 74,000; Full time

Job summary

Ryerson Canada is seeking an Account Representative for our Richmond, BC location. You will deliver exceptional customer support, process orders, and generate quotations to drive revenue growth.

Responsibilities include managing full cycle orders, following up on quotes, and developing relationships with customers while coordinating with other departments.

Qualifications

• Bachelor's degree preferred in business, sales and marketing, economics, or related fields.
• 3–5 years of sales or related experience required.
• Experience in the metal industry is preferred.

Responsibilities

• Processes customer orders and makes sales calls to build relationships.
• Quotes inquiries accurately and in a timely manner.
• Manage full cycle customer orders from creation through delivery.
• Follow up on orders and quotations to secure repeat business.
• Collaborate with departments to execute account development plans.

Skills

Customer service

Sales support

Communication

Education

Bachelor's degree in business or related field

Tools

SAP

MS Office

Job description

Summary

Welcome to Ryerson, where exceptional career opportunities await. As a leading provider of industrial metal products and services since 1842, we are committed to excellence and best-in-class customer service. Join our team and be a part of a legacy of excellence, where your contributions will be valued, and your development supported. Ryerson offers a dynamic, quality-focused, environment, ideal for advancing your career and making your mark in the metals industry.

As an Account Representative, you will play a crucial role in delivering outstanding customer support to address and resolve customer needs effectively. Your responsibilities will drive revenue growth by identifying opportunities to enhance customer satisfaction. This position will generate quotations and follow up through various communication methods.

This position is located at our Richmond, BC location.

Roles And Responsibilities

• Processes customer orders, makes sales calls, and works to establish relationships with customers on contractual and transactional business
• Ensures all inquiries are quoted accurately and in a timely manner to meet customer needs
• Manage full cycle customer orders from creation through delivery
• Follow up on all orders and quotations to secure repeat business
• Continues to build territory by developing relationships with current and new customers
• Works with different departments to execute account development plans
• Understands and effectively incorporates Ryerson's business goals and concepts
• All other duties as assigned

Requirements

• Bachelor’s degree preferred in business, sales and marketing, economics, or related fields
• 3-5 years of sales or related experience required
• Experience in the Metal industry is preferred
• Proficiency in Microsoft applications (Outlook, Excel, Word)
• SAP Experience is a plus
• Excellent professional written, verbal, and interpersonal communication skills
• Positive attitude, competitive, goal-oriented, driven with a passion to excel

Ryerson Canada is an Equal Opportunity Employer.

We are committed to representing the diverse communities we serve.

That’s why we encourage applications from visible minorities, aboriginal people, women, and people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

Salary: $50,000-$74,0000 annually.

A starting salary higher than $50,000 annually is based on a level of experience and education that significantly exceeds the minimum requirements and is commensurate with the compensation scale.