Inside Sales Representative

Safran Electrical Components Canada; London; On-site; CAD 45,000 - 65,000; Full time

Job summary

Safran Electrical Components Canada is seeking an Inside Sales Representative to drive revenue by managing the order book and nurturing customer relationships. You will liaise with engineering, QA and purchasing to ensure smooth order flow and high customer satisfaction.

The role requires accurate data entry, strong Excel/Word skills, and the ability to multi-task in a fast-paced environment. Some travel and minimal supervision are expected. This position is on-site in Ontario.

Qualifications

• High School Diploma or equivalent required.
• Diploma in Business is an asset.
• Minimum one year of customer service experience is an asset.
• Accurate data entry with attention to detail.
• Proficient Word and Excel; strong communication skills.
• Ability to interface with multiple departments and customers.

Responsibilities

• Accurately enter and maintain customer sales orders from POs, forecasts and new awards.
• Ensure timely receipt of purchase orders; follow up with customers as needed.
• Review POs against RFQs for completeness; issue acknowledgements per standards.
• Serve as primary contact for customer inquiries; resolve issues promptly.
• Monitor backlog; coordinate with production, engineering, QA and purchasing.
• Develop RFQs with Engineering, QA and Purchasing; calculate sell prices.
• Participate in internal and customer meetings as required.
• Assist in resolving past-due invoices with Accounts Receivable.
• Process RGAs and credit memos; ensure policy compliance.
• Fulfill open orders timely and accurate as per requirements.
• Undertake additional duties and special projects as assigned by Inside Sales Manager.

Skills

Data entry

Microsoft Word

Microsoft Excel

Communication skills

Multitasking

MRP system

Production planning

Read drawings

Education

High School Diploma or equivalent

Diploma in Business

Tools

MRP system

Job description

The Inside Sales Representative plays a pivotal role in driving revenue growth by effectively managing the company’s order book and fostering strong relationships with existing customers. This role ensures the achievement of key performance indicators (KPIs) while delivering exceptional customer service that promotes repeat business and customer loyalty. The incumbent acts as a key liaison between customers and internal teams to streamline sales operations and maintain high levels of customer satisfaction.

Main Function Responsibilities

• Accurately enter and maintain customer sales orders based on purchase orders, customer forecasts, and new awards
• Proactively ensure timely receipt of purchase orders and follow up with customers for updates or clarifications as necessary
• Review purchase orders against RFQ's for completeness and accuracy. Prepare and issue purchase order acknowledgements in compliance with company standards
• Act as the primary point of contact for customers' sales inquiries, resolving issues promptly to enhance customer satisfaction and retention. This includes expedites, POD's (proof of deliveries) etc.
• Monitor the sales backlog regularly and collaborate with production, Engineering, QA and purchasing teams and to update the production tracker accordingly with any issues arise that require information/clarification from customers
• Develop formal request for quotations (RFQs) by collaborating with Engineering, Quality Assurance, and Purchasing departments. Calculate sell prices and ensure timely submission to customers
• Participate in internal meetings and customer meetings as required
• Assist in the investigation and resolution of past-due customer invoices by coordinating with the Accounts Receivable team
• Process returns goods authorizations (RGAs) and credit memo requests efficiently, ensuring compliance with company policies
• Manage the fulfillment of open orders to ensure timely delivery and closure as per customer requirements if applicable.
• Undertake other duties and special projects as assigned by the Inside Sales Manager or senior leadership to support the overall sales function
• Other tasks assigned by the Inside Sales Manager

Job Requirement

• High School Diploma or equivalent
• Diploma in Business is an asset
• Minimum one year customer service experience as asset
• Accurate data entry skills with superior attention to detail
• Must have highly proficient knowledge of Word and Excel
• Excellent written and oral communication skills
• Responsive to company and customer needs
• Work with minimum supervision
• Effective verbal and written communication
• Excellent organizational and time management skills with strong ability to multi-task workload in a fast-paced, changing environment
• Must be able to interface with all departments within the company, as well as multi-cultural customers.
• Sets high standards of performance for self-assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
• Knowledge and understanding of an MRP system
• Knowledge of production planning
• Ability to read drawings is an asset
• Minimal travel required (occasional supplier visits or training as needed)
• Ability to work in accordance with Ontario Health & Safety legislation

This position requires extended periods of sitting while working with computers and viewing computer monitors and other office equipment. Finger dexterity needed in using misc. office equipment such as telephone, computer and copy machine, etc. Bending, stooping, reaching, and lifting up to approximately twenty pounds are required during tasks related to the job

Must be available to work during regular business hours:

Fri 8:00am – 2:00pm

This position involves working with controlled goods and is subject to Canada's Controlled Goods Program (CGP) regulations. As a result, preference will be given to Canadian citizens and permanent residents who meet the necessary security clearance requirements.