Inside Sales Team Lead & Coach

WESCO; Quebec; On-site; CAD 70,000 - 95,000; Full time

Job summary

Wesco in Quebec seeks an experienced Inside Sales Supervisor to lead and mentor inside and counter staff, overseeing order entry, quotations, and customer service. You will collaborate with branch management to allocate resources and improve productivity.

The role requires strong communication, leadership, and problem-solving skills, plus up to 25% travel and electrical experience preferred. Join a team focused on service excellence and supply-chain solutions.

Qualifications

• High School Diploma or equivalent required; Bachelor's Degree preferred.
• 5+ years inside sales experience.
• Knowledge of business and management principles, including strategic planning, resource allocation, leadership technique, production methods, and coordination of people and resources.
• Knowledge of customer service principles, including needs assessment, meeting quality standards, and evaluating satisfaction.
• Administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology.
• Strong verbal, written, analytical, persuasion and interpersonal skills.
• Excellent communication and computer skills.
• Effective time management.
• Demonstrate teamwork, leadership, and flexibility.
• 2 years preferred of sales supervision and department site P&L.
• 3 years of electrical experience preferred.
• Ability to travel 0% - 25%.

Responsibilities

• Provides immediate supervision of inside sales and counter personnel.
• Coaches and mentors inside and counter staff on order entry, quotations, margin enhancement, problem solving, and communication etiquette.
• Takes leadership and direction from branch management and communicates to employees.
• Assists with team workload distribution.
• Verifies attendance records, provides input on hiring matters, assists with performance appraisals, takes direction on training and development of staff, and assists with disciplinary actions.
• Analyzes trends and provides input on branch action plans to correct issues, improve service, and optimize productivity.
• Serves as liaison with suppliers for return authorizations.
• Directs credit management in extension of credit and collection of accounts receivable/claims and deductions.
• Provides and organizes product training for team and vendors.

Skills

Leadership

Communication

Analytical thinking

Interpersonal skills

Time management

Education

High School Diploma or equivalent

Bachelor's Degree preferred

Tools

CRM software

Job description

Wesco in Quebec seeks an experienced Inside Sales Supervisor to lead and mentor inside and counter staff, overseeing order entry, quotations, and customer service. You will collaborate with branch management to allocate resources and improve productivity.

The role requires strong communication, leadership, and problem-solving skills, plus up to 25% travel and electrical experience preferred. Join a team focused on service excellence and supply-chain solutions.