Inside Sales Representative - Food Service Industry

Recruit Action inc.; Montreal (administrative region); On-site; CAD 65,000 - 75,000; Full time

Benefits offered by this job

One-year contract

Permanent position potential

Full-time daytime hours

Competitive salary

In-person collaboration

Job summary

Randstad Canada in Laval is seeking a bilingual Customer Service Representative to deliver exceptional service to a diverse client base in person. This on-site, full-time role requires strong communication in English and French and a solutions-oriented mindset.

You will handle inquiries by phone and email, process orders, and resolve issues while collaborating with internal teams to ensure a smooth service experience. The position offers a stable growth path and weekday day shifts.

Qualifications

• Bilingual English/French is mandatory for client and team communication.
• Strong customer service and issue-resolution skills are required.
• Experience with CRM software and office applications.
• Ability to analyze cases and provide effective solutions.
• Ability to adapt in a fast-paced environment and manage multiple tasks.
• Demonstrates professionalism, empathy, and patience with customers.
• Works well with colleagues to achieve goals.

Responsibilities

• Answer inquiries by telephone and email and provide information about products and services.
• Process orders and transactions, manage returns, exchanges, and cancellations.
• Resolve billing and service issues by troubleshooting and offering solutions.
• Maintain accurate records of interactions and actions taken.
• Collaborate with internal departments to ensure a smooth service experience.
• Handle sensitive cases and provide administrative follow-up.
• Promote products and services to customers and new clients.
• Engage in cross-functional tasks to support growth.

Skills

Bilingual English/French

Customer service

CRM software

Problem solving

Adaptability

Professionalism

Team collaboration

Tools

CRM software

Microsoft Office

Job description

We are currently seeking a highly motivated and experienced Bilingual Customer Service Representative to join a growing team in the pipe supply industry in Laval. This is a crucial, on-site role that will allow you to make a significant impact by delivering exceptional service and support to a diverse client base. We are looking for a Bilingual Customer Service Representative who is a natural problem‑solver and is committed to building strong, lasting relationships.

This customer service position requires a high level of professionalism in both English and French to effectively communicate with clients. This is a full‑time, on‑site position in Laval, and the ideal candidate should be able to get to the office easily.

You will be part of a team that is focused on providing high‑quality service and building a solid foundation for future growth. The company plans to expand its current customer service team, creating a stable core to handle year‑round operations. The ideal candidate for this bilingual customer service representative role should be ready to integrate quickly into this solid, growing team.

Advantages

• Opportunity to join a strong and growing team within a well‑established company.
• One‑year contract, renewed annually with the possibility of a permanent position during or at the end of the contract.
• Full‑time, daytime employment on weekdays.
• Competitive salary ranging from $65,000 to $75,000 per year.
• Play a key role in the company's expansion and strategic growth.
• Work in a stimulating, in‑person environment that fosters professional development and team collaboration.

Responsibilities

• Answer customer inquiries and provide information about products and services by telephone and email.
• Process customer orders and transactions, and manage returns, exchanges, and cancellations.
• Resolve customer service and billing complaints by troubleshooting problems and offering effective solutions.
• Maintain accurate records of customer interactions and transactions, documenting all inquiries, complaints, and actions taken.
• Collaborate with internal departments and colleagues to ensure a smooth and responsive service experience.
• Handle sensitive cases, manage asset‑related matters, and provide administrative follow‑up.
• Promote products and services to new and existing customers.
• Take on a mix of investigative tasks, administrative follow‑up, and cross‑functional collaboration.

Qualifications

• Bilingual Proficiency: Fluency in both professional French and English is a non‑negotiable requirement for this role to effectively communicate with clients and team members across Canada.
• Customer Service Expertise: A proven ability to provide exceptional customer service and support, with strong communication and problem‑solving skills.
• Technical Aptitude: Proficiency in using customer relationship management (CRM) software and other office applications.
• Problem‑Solving: A strong aptitude for analyzing customer issues and determining effective solutions.
• Adaptability: The ability to thrive in a fast‑paced environment and handle multiple tasks and projects simultaneously.
• Professionalism: A high level of professionalism, empathy, and patience, especially when dealing with dissatisfied customers.
• Team Collaboration: The capacity to work effectively with colleagues and other business functions to achieve common goals.

Summary

This customer service representative role is a fantastic opportunity to advance your career within a forward‑thinking company in Laval. We are looking for a client relationship professional who is ready to play a key role in a growing team and who embodies our values of customer service and dedication.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity‑seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non‑binary/gender non‑conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [e-mail] to ensure their ability to fully participate in the interview process.