Bilingual French Customer Service Representative

Randstad Canada; Mississauga; Hybrid; CAD 33,000 - 39,000; Full time

Benefits offered by this job

Transit access

Competitive salary

6- to 12-month contract

Weekdays 8:00–5:00

37.5 hours per week

Great team

Job summary

Randstad Canada seeks a bilingual customer service representative in Mississauga for a 6- to 12-month contract. You will support French-speaking customers, process orders, and collaborate with internal teams to resolve issues with accuracy and care.

This hybrid role combines remote productivity with in-office collaboration, offering a competitive hourly rate and opportunities to grow within healthcare supply and customer care.

Qualifications

• Analytical and problem-solving skills for order, delivery and billing issues.
• Excellent written and verbal communication in French and English.
• Proficient with software platforms and quick to learn new systems.
• Data entry speed of at least 45 WPM.
• Ability to prioritize, multi-task and work under pressure with accuracy.
• Interpersonal skills and team-oriented mindset.
• Attention to detail when auditing orders and credits.

Responsibilities

• Place orders accurately in ERP/SAP while ensuring data integrity.
• Handle complex inbound orders via phone, fax or email and maintain open orders.
• Process credit/debit notes per financial guidelines and customer care standards.
• Resolve inquiries, disputes, and billing/shipment issues.
• Provide excellent bilingual customer service via email and phone in French and English.
• Coordinate with logistics and QA to resolve product issues promptly.
• Document customer interactions and adjustments in the CRM system.
• Support the team to optimize daily workflow.

Skills

Bilingual (French/English)

Customer service

Data entry

Problem solving

Strong communication

Typing 45 WPM

Tools

ERP

SAP

Job description

Are you a polished, motivated, and bilingual (French/English) customer service professional looking for an exciting contract work opportunity that will help you move a step further in your career? Are you a recent graduate or an upcoming professional who prides themselves on their ability to problem-solve and deliver an excellent customer experience? If the answer is YES, we have an amazing opportunity for you!

We are looking for a dedicated Bilingual Customer Service Representative for a leading healthcare supply company located near the 401 in Mississauga. Working as part of a high-performing team within our customer care and healthcare portfolio, the Bilingual Customer Service Representative will provide critical administrative and order management support for the company’s French-speaking customers. This is a 6- 12-month contract opportunity paying an attractive rate of $24 to $28 per hour. The Bilingual Customer Service Representative position is a hybrid opportunity, offering an exceptional balance of remote productivity and in-office collaboration. We are looking for an energetic individual in the Mississauga area who is available to start as soon as possible to excel within our customer care division.

As a Bilingual Customer Service Representative specializing in customer care, you will act as the vital link between our client and their diverse network of medical partners. In this role, bilingualism is a core business requirement. The successful candidate will regularly communicate in French with Quebec-based accounts, healthcare providers, and clients while collaborating in English with internal supply chain, logistics, and management teams across Canada. This dual-language mandate ensures seamless service delivery and maintains the high standard of care expected within the healthcare and medical supply sector.

Randstad Professional: Find the right job, love what you do, and develop your career. With access to a wide range of roles with top employers, a global community of professional peers, and specialized training and support, we’ll be your guiding partner and help you build a rewarding career.

Advantages

What’s in it for YOU as a Bilingual Customer Service Representative:

• Amazing position with easy access to transit
• Competitive salary
• 6-12 - month contract withhigh chance of conversion for long term career growth
• Monday to Friday 8:00 - 5:00 pm, with great work-life balance
• Working 37.5 hours a week
• Chance to be a part of a great team
• Opportunity to expand your professional network

Responsibilities

• Placing orders efficiently into the central system using ERP and SAP software while ensuring the highest accuracy of the data entry.
• Processing complex incoming customer orders arriving via phone, fax, or email channels, including the ongoing maintenance of open orders.
• Managing, reviewing, and processing accurate credit and debit notes in line with company financial guidelines and customer care standards.
• Resolving customer service inquiries, disputes, and concerns relating to order errors, shipment delivery timelines, and billing discrepancies.
• Delivering an excellent, professional customer experience over email and phone in both fluent French and English.
• Liaising collaboratively with cross-functional internal teams, including logistics and quality assurance, to resolve issues related to product quality in a timely manner.
• Maintaining meticulous documentation of customer interactions, adjustments, and feedback within the corporate CRM system.
• Contributing to a supportive, collaborative environment within the customer care and healthcare team to optimize daily workflow efficiencies.

Qualifications

Strong analytical and problem-solving skills to troubleshoot order management, delivery, and billing issues.

• Outstanding written and verbal communication skills in both French and English to assist a diverse customer base.
• Excellent technical proficiency and the ability to learn new software platforms quickly and effectively.
• Strong data entry skills with a verified typing speed of at least 45 words per minute (WPM).
• Proven ability to prioritize tasks, multi-task, and manage time efficiently under pressure with a high degree of accuracy.
• Exceptional interpersonal skills, demonstrating a supportive, empathetic, and team-oriented mindset.
• Meticulous attention to detail when auditing sales orders, processing credits, and maintaining customer files.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [e-mail] to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.