Inside Sales Representative-EN

Guillevin; Edmonton; On-site; CAD 45,000 - 60,000; Full time

Benefits offered by this job

Flexible group insurance

Telemedicine access

RRSP with employer contribution

TFSA

Scholarship program for employees'孩子的

Charging terminals at facilities

Years of Service Recognition

Job summary

Guillevin Edmonton is seeking an Inside Sales Representative to process orders, provide pricing and technical information, and resolve customer issues in a timely manner. You will answer calls professionally, understand customer needs, and support proactive product suggestions.

The role requires 1–3 years in the industry or related training, strong English communication, and solid MS Office skills. You will work in a dynamic energy-market environment with opportunities for growth.

Qualifications

• 1–3 years of industry experience or relevant training.
• Strong English written and spoken communication.
• Demonstrated people skills and customer service focus.
• Excellent organizational abilities and multitasking.
• Knowledge of MS Office (Word, Excel, Outlook) is a plus.
• Familiarity with product lines and market knowledge is an asset.

Responsibilities

• Answer calls promptly and professionally, understand customer needs.
• Respond to inquiries in a timely manner and provide pricing/tech info.
• Negotiate prices and conditions with customers/vendors per manager criteria.
• Resolve service issues quickly and verify commitments are met.
• Suggest related products to drive incremental sales.
• Promote focus product items to boost sales and inform colleagues of feedback.
• Maintain up-to-date product knowledge across lines.

Skills

Communication skills

People skills

Organizational skills

Customer service orientation

English proficiency

Tools

MS Office

Job description

Job Description

Reporting to the Business Centre Manager, the Inside Sales Representative sells products, processes customer orders, provides pricing and/or technical information, and finds solutions to customer problems in a timely manner.

Status

Regular, Full time

Location:

Edmonton, Alberta

Main Responsibilities

• Answers calls promptly, and professionally, listens attentively to the customers, understands and fulfils their needs;
• Responds to the customer's inquiries in a timely manner;
• On some occasions, negotiates special prices and conditions with customers and/or vendors as per criteria established by his Manager;
• Takes necessary action to resolve customer service issues in a timely manner and follows-up and verifies commitments are met afterwards;
• Proactively suggests associated and/or alternate products as needed;
• Promotes focus product items to generate incremental sales;
• Quickly informs the appropriate person (Business Centre Manager, Outside Sales Representative) of customer feedback with regards to price, products, service, etc.;
• Maintains their technical knowledge up-to-date on various product lines and broaden system knowledge.

Requirements

• One (1) to three (3) years of industry experience preferable, or a combination of relevant professional training and experience
• Strong English communication skills written and spoken
• Demonstrated people skills;
• Excellent organizational skills;
• Relevant DataComm Market Knowledge and experience is an asset for this position.
• Knowledge of products and services sold within our market;
• Must be customer service driven;
• Good knowledge of MS Office (Word, Excel, Outlook).

Work Location:

21469- 115 Avenue NW
Edmonton, AB T5S 0K5

What’s In It For You

We are a major player, involved in the energy transformation in Canada. Our dynamic work environment promotes autonomy and decision making, and offers great career opportunities.

What Sets Us Apart Is Our

• Annual profit-sharing offered to all in addition to our competitive compensation: rewarding accomplishmentsis part of our culture.
• A strong national network offering real opportunities to grow: our people make the difference.

Among Our Benefits

• Flexible group insurance plan customizable to your needs.
• Free health resources available 24/7: Telemedicine and Employee Assistance Program (EAP).
• Group RRSP with employer contribution and TFSA.
• Postsecondary Scholarship Program for our employee’s children.
• Charging terminals available at our facilities.
• Years of Service Recognition Program.

Come build your career with us, a growing network where our people make it happen! Our recruitment process ensures equality and diversity. Please note that only successful candidates will be contacted.